Alexys Daye
Tampa,FL
Summary
Branch leader with over 8 years of experience in operations management, focused on enhancing efficiency and customer satisfaction. Demonstrated success in implementing strategic workflow improvements that foster team collaboration and communication. Strong problem-solving skills utilized to tackle operational challenges and optimize performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PSE Clerk
United States Post Office
Tampa, Florida
11.2025 - Current
- Organized and sorted mail into categories per post office regulations, ensuring compliance and efficient processing.
- Sorted incoming mail to ensure efficient distribution across departments.
- Verified addresses on envelopes to confirm accuracy of delivery destinations, enhancing service reliability.
- Scanned documents for mailing purposes and generated labels for outgoing items.
- Operated postal equipment for accurate processing and packaging of shipments.
- Inputted data into postal system for tracking packages and deliveries, facilitating improved visibility and accountability.
- Communicated effectively with team members to streamline workflow processes.
- Collaborated with colleagues to ensure timely completion of daily tasks smoothly.
- Adhered to safety protocols while handling mail and operating machinery safely.
Branch Leader
Amscot Financial
Tampa, Florida
08.2014 - 11.2025
- Directed branch operations, ensuring compliance with financial regulations and smooth daily functionality.
- Managed staff scheduling and training, improving service delivery standards and team effectiveness.
- Oversaw cash handling procedures, ensuring accuracy and adherence to security protocols.
- Implemented workflow improvements to boost efficiency and productivity.
- Ensured customer service standards were met or exceeded through personal engagement with customers.
- Developed strong customer relationships through effective communication techniques.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction and retention.
- Maintained accurate transaction records in line with company policies.
- Prepared weekly reports on sales activity and customer feedback, informing staffing decisions and operational adjustments.
Education
GED -
Hillsborough Community College
Tampa, FL12-2006
Skills
- Mail sorting and address verification
- Data entry and document scanning
- Postal equipment operation
- Customer relationship management
- Cash handling procedures
- Report preparation
- Staff training
- Workflow optimization
- Attention to detail
- Problem solving
- Effective communication
- Team collaboration
- Multi-tasking capacity
- Cash handling experience
- Federal guideline proficiency
Certification
Florida Notary Public
Timeline
PSE Clerk
United States Post Office
11.2025 - Current
Branch Leader
Amscot Financial
08.2014 - 11.2025
GED -
Hillsborough Community College