Shanna Doyle
DeRidder,LA
Summary
Reliable professional with good customer service skills offering several years' experience. Ready to contribute to a dynamic team and make a positive impact.
Overview
17
17
years of professional experience
Work History
PSE Clerk
USPS
Evans, LA
09.2024 - Current
- Processes payments and handles cash using point of sale (POS) system.
- Sells stamps, services and packaging.
- Handles undeliverable mail in accordance with established procedures.
- Sells stamps, tracking services and insurance to customers.
- Manually sorts mail.
- Weighs parcels, calculating costs based on type, total weight and final destination.
- Provides customer service support to clients over the phone, via email or in person.
- Responds quickly to inquiries from customers regarding postal services offered by the post office.
- Follows opening and closing procedures for post office.
Rural Mail Carrier Associate
USPS
DeRidder, LA
05.2022 - 09.2024
- Provided change-of-address cards and other postal forms upon customer request.
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Scanned labels on letters or parcels to confirm receipt.
- Delivered various types of mail on routes according to strict timelines.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Obtained signatures for registered, certified, and insured mail.
- Assisted other carriers during peak periods or when needed due to absences from work.
- Observed all traffic laws while driving through rural areas.
- Delivered mail to residents and business within assigned area.
Key Carrier
Dollar General
Hemphill, Texas
02.2022 - 05.2022
- Ran cash register
- Stocked shelves with merchandise and kept store clean and organized.
- Replenished merchandise on shelves according to planogram specifications.
- Sorted incoming shipments for accuracy prior to stocking shelves.
- Adhered to all safety regulations when handling merchandise or operating equipment.
Cashier/Stocker
Dollar Tree
Many, LA
11.2021 - 02.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Administrative Assistant
Louisiana Board of Massage Therapy
Baton Rouge, LA
08.2012 - 06.2020
- Composed emails, as required by management staff.
- Maintained inventory of office supplies and placed orders when necessary.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed licensing applications.
- Maintained filing systems for confidential documents and records.
Branch Manager
State Bank & Trust Company
Denham Springs, LA
02.2008 - 08.2012
- Maintained compliance with established policies, procedures and regulations governing banking.
- Verified cash by balancing cash drawers and maintaining cash count records.
Education
Data Entry
Spencer Business College
Baton Rouge, LA05-1989
High School Diploma -
Istrouma Senior High School
Baton Rouge, LA05-1988
Skills
- Data entry proficiency
- Mail sorting
- Deadline management
- Confidentiality
- Adherence to policies
- Cash handling experience
- Customer service oriented
- Rural carrying
- Confidentiality
- Postage and sealing machines
- Mail delivery
- Tracking protocols
- Reliability
- Handling and sorting mail
Timeline
PSE Clerk
USPS
09.2024 - Current
Rural Mail Carrier Associate
USPS
05.2022 - 09.2024
Key Carrier
Dollar General
02.2022 - 05.2022
Cashier/Stocker
Dollar Tree
11.2021 - 02.2022
Administrative Assistant
Louisiana Board of Massage Therapy
08.2012 - 06.2020
Branch Manager
State Bank & Trust Company
02.2008 - 08.2012
Data Entry
Spencer Business College
High School Diploma -
Istrouma Senior High School