Jared Benson
Pocatello,ID
Summary
Adept at multi-tasking and analytical thinking, I significantly enhanced customer satisfaction and operational efficiency at USPS and Les Schwab Tires. Leveraging diagnostic abilities and a commitment to workplace safety, I streamlined processes and improved service delivery, demonstrating exceptional problem-solving skills and punctuality.
Overview
9
9
years of professional experience
Work History
PSE Clerk
USPS
11.2023 - Current
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
- Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Contributed to loss prevention efforts by adhering strictly to security policies regarding sensitive materials or restricted items in the mail stream.
- Ensured smooth operations through regular maintenance checks on postal equipment, reporting malfunctions promptly for quick resolution.
Fast Food Worker
Arbys Resturant
06.2023 - 11.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
PSE Clerk
USPS
11.2022 - 12.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Loaded and unloaded shipping containers and vehicles.
Tire Technician
Les Schwab Tires
08.2018 - 10.2022
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Inspected and maintained equipment to limit operational disruptions.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Maximized efficiency by coordinating changing and rotating of tires.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
- Sourced tires to meet customer quality and budget needs.
Fast Food Crew Trainer
McDonald's
08.2015 - 06.2018
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
- Reduced waste and costs by efficiently managing inventory levels and monitoring food expiration dates.
- Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
Education
High School Diploma -
Pocatello High School
Pocatello, ID05.2018
Skills
- Multi-tasking Capabilities
- Diagnostic abilities
- Workplace Safety
- Filing systems
- Safety Protocols
- Analytical Thinking
- Data entry proficiency
- Deadline Management
- Computer savvy
- Problem-solving skills
- Documentation
- Punctuality
Accomplishments
- Became eligible for promotion track to management in 3 years
- Built multiple computers
- Rebuilt top-half of engine with no prior experience
Fascination with building/designing
Playing with LEGO at an early age developed a love for building and designing. Always taking things apart and putting them back together in new and different ways to try to improve the design and make it either more structurally sound or functional. It's a passion I have recently rediscovered and find myself bursting with ambition and motivation to make it my career.
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
PSE Clerk
USPS
11.2023 - Current
Fast Food Worker
Arbys Resturant
06.2023 - 11.2023
PSE Clerk
USPS
11.2022 - 12.2022
Tire Technician
Les Schwab Tires
08.2018 - 10.2022
Fast Food Crew Trainer
McDonald's
08.2015 - 06.2018
High School Diploma -
Pocatello High School