ALEXYS Hixson
Hyrum,UT
Summary
Current Team Lead with a strong result-driven background looking to advance my career at Conservice by moving into an STL position and increase my knowledge in different areas at Conservice.
Overview
5
5
years of professional experience
Work History
NAS Team Lead - SAP
Conservice
08.2022 - 04.2024
- Directs work and adapts plans to accommodate changing needs and requests to ensure goals are met and workflow is smooth
- Built the Relationship with my team, Sales Coordinators, Inside Sales Reps by encouraging and applying feedback regularly
- Built a goal reporting process to ensure accurate reporting to help drive results and increase data visibility on the team
- Implemented processes that helped the efficiency of SAP, while maintaining positive relationships with clients and ensuring they have an amazing experience in Onboarding
- Worked to build my team up by magnifying their skills and multiplying their abilities so they can get promotions, work towards a career path
- Anticipating needed team movement due to promotions or performance management while creating a succession plan for team success
- Started Project Stand Alone – a project to better the client’s experience while gaining efficiency internally
- This project includes client trainings such as videos, FAQ sheet, cut sheets
- This also includes a plan for increasing communication internally and between departments to establish appropriate and efficient hand offs
NAS Team Lead - Greystar
Greystar
08.2022 - 04.2024
- Alongside building the relationship with Greystar Account Managers myself, I facilitated the same for my team members
- Dedicated my time and efforts to meeting monthly deadlines for our clients while maintaining accuracy and quality throughout the setup process
- Driven and focused on improving – asking for and applying feedback regularly
- Built the relationship with difficult team members and championed change – even when there was major pushback
NAS Assistant Team Lead
01.2022 - 08.2022
- Gathered and reported data based on team performance
- Performance managed team members to ensure they were performing above what was needed to hit SOE
- Drove team movement by meeting regularly with my team members and discussing action items in their portfolios for hitting deadlines each month
NAS Setup Specialist
06.2021 - 01.2022
- I applied myself to learn the NAS material as this was a stepping-stone for becoming a leader in NAS
- I focused on becoming 'an expert' and asked questions to gain a strong understanding of the material
- I worked to anticipate the needs of my team members so that I could apply my skills to meeting their needs as a leader
Scheduling Team Assistant Team Lead
Conservice
12.2020 - 06.2021
- Met with team members weekly to ensure their portfolios were up to date and all client’s scheduling needs were met
Work Order Team
Conservice
06.2019 - 06.2021
- Communicated with technicians, clients and our warehouse team to gather information needed for client’s to update and upgrade their meters systems
Education
Associate of Science - General Studies
Weber State University
Ogden Utah12-2019
Skills
- Team Oriented
- Positive Energy
- Self-motivated
- Communication
- Conflict Resolution
- Result-driven
- Daily workflow improvement
- Coaching and team succession
Timeline
NAS Team Lead - SAP
Conservice
08.2022 - 04.2024
NAS Team Lead - Greystar
Greystar
08.2022 - 04.2024
NAS Assistant Team Lead
01.2022 - 08.2022
NAS Setup Specialist
06.2021 - 01.2022
Scheduling Team Assistant Team Lead
Conservice
12.2020 - 06.2021
Work Order Team
Conservice
06.2019 - 06.2021
Associate of Science - General Studies
Weber State University
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