ALEXYS LABRECHE
Birmingham,AL
Summary
Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various customer service software and techniques, ensuring seamless and positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Esthetician
Woodhouse Day Spa
Birmingham
10.2020 - 09.2022
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments
- Developed treatment plans, addressing clients' specific concerns and skin conditions
- Performed advanced facial treatments to rejuvenate clients' skin and improve their overall complexion
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes
- Assisted in inventory management, minimizing waste and ensuring availability of necessary supplies
- Maintained a sanitary work environment, adhering to strict hygiene standards and regulations
- Mentored junior estheticians, improving overall team performance and skill sets
Esthetician
Fancy Face
Birmingham
02.2020 - 09.2020
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction
- Recommended retail products for at-home use
- Analyzed skin condition and made appropriate product recommendations
To Go Specialist
Flying Biscuit
Collonade
06.2019 - 09.2019
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery
- Collaborated with kitchen staff to ensure timely completion of all to-go orders
- Operated cash register to accept cash, debit and credit card payments from customers
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer
Drive Thru
Jim N Nicks
Greystone
02.2018 - 05.2019
Education
Esthetics -
Body Logic School of Esthetics
Birmingham05-2020
High School Diploma -
Evangel Christian
Alabaster, AL05-2019
Skills
- Industry trend awareness
- Sales and upselling
- Product recommendation
- Customer service
- Attention to detail
- Multitasking and organization
- Skincare product sales
- Client consultation
- State licensed esthetician
Certification
Hydrafacial
Timeline
Lead Esthetician
Woodhouse Day Spa
10.2020 - 09.2022
Esthetician
Fancy Face
02.2020 - 09.2020
To Go Specialist
Flying Biscuit
06.2019 - 09.2019
Drive Thru
Jim N Nicks
02.2018 - 05.2019
Esthetics -
Body Logic School of Esthetics
High School Diploma -
Evangel Christian