Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexys Rodriguez

Miami,FL

Summary

Proven track record in enhancing guest services and streamlining operations, notably at EOS, where innovative solutions significantly boosted customer satisfaction and team productivity. Skilled in Microsoft Office and cash handling, demonstrating both hard and soft skills. Achieved a notable reduction in guest wait times through effective coordination and training initiatives.

Professional front desk expert ready to excel in dynamic environment. Familiar with coordinating daily administrative tasks and providing exceptional customer service. Known for fostering teamwork and adapting to changing needs with flexibility and reliability. Skilled in multitasking and maintaining positive attitude under pressure.

Overview

2
2
years of professional experience

Work History

Front Desk

EOS
08.2023 - Current
  • Maintained excellence in service quality through continuous training initiatives for both seasoned staff members and new hires.
  • Reduced wait times for guests by streamlining check-in and check-out processes.
  • Coordinated with housekeeping staff to ensure rooms were prepared for guest arrivals, reducing complaints and improving overall satisfaction.
  • Implemented innovative solutions to improve communication between team members, resulting in increased productivity and better customer service outcomes.

Stocker

Target
08.2022 - 03.2023
  • Answered customer questions and provided detailed product information.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Followed orders precisely for correct items, sizes and quantities.
  • Interacted with guests in friendly and knowledgeable way.

Education

Bachelor of Science - Criminal Justice

Florida International University
Miami, FL
12-2024

Associate of Science - Criminal Justice

Miami Dade College
Miami, FL
12-2022

Skills

  • Credit and cash payments
  • Cash Handling
  • Guest Services
  • Microsoft Office
  • Guest Relations

Languages

Spanish
Professional Working

Timeline

Front Desk

EOS
08.2023 - Current

Stocker

Target
08.2022 - 03.2023

Bachelor of Science - Criminal Justice

Florida International University

Associate of Science - Criminal Justice

Miami Dade College
Alexys Rodriguez