Susana Restrepo
Doral,FL
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Proven to enhance customer satisfaction and financial integrity at Design Code Eng, LLC, I excel in problem-solving and customer service. Leveraging skills in cash handling and effective communication, I've significantly improved guest experiences and sales outcomes. My approach is always team-oriented and results-driven, ensuring both operational efficiency and positive client feedback.
Overview
3
3
years of professional experience
Work History
Front Desk
Design Code Eng, LLC
08.2023 - Current
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Beauty Advisor
Macys Department Store
09.2021 - 08.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Arranged merchandise to present visually appealing displays and attract clientele.
Education
No Degree - Intensive English Level 5
Miami Dade College
Miami, FLHigh School Diploma -
Colegio La Colina
Medellin, Colombia12.2019
Skills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Problem-solving skills
- Listening Skills
- Customer Service
- Cash Handling
- Guest Services
- Oral and written communications
- Credit and cash payments
- Mail and packages
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk
Design Code Eng, LLC
08.2023 - Current
Beauty Advisor
Macys Department Store
09.2021 - 08.2023
No Degree - Intensive English Level 5
Miami Dade College
High School Diploma -
Colegio La Colina
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