Alexys Scott
Lubbock
Summary
Dynamic manager with proven expertise in customer service, staff management, and operational efficiency. Known for conflict resolution and team leadership skills, successfully driving high satisfaction levels in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Freddys Frozen Custard And Steakburger
Lubbock
02.2024 - Current
- Supervised daily operations and staff performance in a fast-paced restaurant environment.
- Trained new team members on customer service standards and food safety protocols.
- Managed inventory levels and ensured timely restocking of supplies and ingredients.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Implemented operational improvements to enhance efficiency in food preparation processes.
- Ensured compliance with health regulations and company policies throughout the establishment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Cutco Sales Representative
Vector Marketing
Lubbock
12.2023 - 01.2024
- Initializes and manages relationships with customers.
- Selling products and services using solid arguments to prospective customers.
- Maintaining positive business relationships to ensure future sales.
- Assisted customers in selecting products that met their needs.
- Demonstrated product features and benefits to potential buyers.
- Conducted follow-up calls to maintain customer satisfaction and loyalty.
- Provided excellent customer service throughout all stages of the buying process from initial contact to delivery of product.
Dish Washer
Caprock Cafe
Lubbock
10.2023 - 12.2023
- Operated dishwashing machinery to ensure efficient cleaning processes.
- Sorted and organized dishes, glassware, and utensils for easy access.
- Collaborated with kitchen staff to meet busy meal service demands.
- Disposed of waste and recyclables according to health standards.
- Followed safety protocols to maintain a safe working environment.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Keeps dish area free of clutter and organized.
- Maintained cleanliness of kitchen equipment and utensils throughout shifts.
Back of House and Front of House Trainer
Freddy’s Frozen Custard and Steak Burgers
Lubbock
07.2022 - 10.2023
- Train and coach restaurant team members on their roles and responsibilities and ensure they are meeting all Brand and food safety.
- Help onboard restaurant team members using Brand and franchisee tools.
- Provide great guest service and coach restaurant team members to do the same.
- Conducted onboarding sessions for new team members in fast-paced restaurant environment.
- Oversaw daily operations to ensure adherence to service standards and protocols.
- Mentored staff on customer service techniques and effective communication skills.
- Maintained knowledge of menu items to assist staff in providing accurate information.
Hostess
Cracker Barrel
Lubbock
08.2022 - 11.2022
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Maintained cleanliness and organization of the front dining area for an inviting environment.
- Provided menu information and answered questions to enhance the dining experience.
- Handled guest inquiries and resolved issues with professionalism and courtesy.
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Education
High School Diploma -
Frenship High School
Wolfforth, TX 08.2019 - 12/2022
Skills
- Adaptability
- Technical competence
- Staff management
- Customer service
- Food safety
- Relationship building
- Conflict resolution
- Communication skills
- Time management
- Problem solving
- Goal setting
- Team leadership
- Customer relationship management (CRM)
- Verbal and written communication
- Decision-making
- Clear communication
Certification
Microsoft Office Specialist (MOS) 2013 Certification
Timeline
Manager
Freddys Frozen Custard And Steakburger
02.2024 - Current
Cutco Sales Representative
Vector Marketing
12.2023 - 01.2024
Dish Washer
Caprock Cafe
10.2023 - 12.2023
Hostess
Cracker Barrel
08.2022 - 11.2022
Back of House and Front of House Trainer
Freddy’s Frozen Custard and Steak Burgers
07.2022 - 10.2023
High School Diploma -
Frenship High School
08.2019 - 12/2022