Judi Moorman
Cedar Rapids,IA
Summary
Dynamic leader with proven expertise in operations management and team leadership honed at Elliott Oil Company. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant cost reductions. Skilled in negotiation and conflict resolution, adept at fostering strong relationships with staff, customers, and suppliers. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
Overview
19
19
years of professional experience
Work History
Manager
Elliott Oil Company
Cedar Rapids, IA
01.2003 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Washington High School
Cedar Rapids, IA05.1982
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Policy Implementation
- Schedule Preparation
- Sales management
- Workforce Management
- Performance Evaluations
- Budget Control
- Customer Service
- Decision-Making
- Effective Communication
- Problem Resolution
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Hiring and Training
- Managing Operations and Efficiency
- Customer Relationship Management
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Documentation And Reporting
- Negotiation and Conflict Resolution
- Good Judgment
- Active Listening
- Interpersonal Relations
- Schedule Management
- Employee Development
- Self Motivation
- Shift Scheduling
- Reliability
- Adaptability
- Team building
- Cost Control
- Professionalism
Timeline
Manager
Elliott Oil Company
01.2003 - 05.2022
High School Diploma -
Washington High School