Summary
Overview
Work History
Education
Skills
Timeline
Manager

Brenda Swain

Belleville,IL

Summary

Proven leader with extensive experience at AT&T, adept in operations management and team development. Excelled in enhancing customer satisfaction and achieving strategic goals through effective problem-solving and interpersonal communication. Demonstrated expertise in staff training and performance metrics, significantly improving team agility and service quality. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience

Work History

Manager

AT&T
03.1976 - 01.2008
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Outside Repair and Installation Technician

AT&T
02.1976 - 03.1986
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Cord Board Operator

AT&T
04.1973 - 03.1978
  • Implemented proactive equipment maintenance routines to minimize downtime due to technical malfunctions.
  • Kept station compliant with compliance requirements by curating content and preventing inappropriate airings.
  • Edited pre-recorded content for broadcast using digital audio editing software, ensuring professional sound quality throughout all programming.
  • Executed live, breaking and syndicated broadcasts with no errors.
  • Communicated clearly with team members during live broadcasts, facilitating smooth program execution.

Education

High School Diploma -

Belleville Township High School
Belleville, IL
06.1968

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Operations Management
  • Project Management
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Workforce Management
  • Performance Evaluations
  • Key Performance Indicators
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Adaptability and Flexibility
  • Positive Attitude
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Excellent Communication
  • Team Development
  • Staff Training
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Professional and Courteous
  • Good Judgment
  • Active Listening
  • Self Motivation
  • Shift Scheduling
  • Reliability
  • Adaptability
  • Onboarding and Orientation
  • Technical Proficiency
  • Professionalism
  • Human Resources Management
  • Interpersonal Communication
  • Interpersonal Skills
  • Written Communication

Timeline

Manager

AT&T
03.1976 - 01.2008

Outside Repair and Installation Technician

AT&T
02.1976 - 03.1986

Cord Board Operator

AT&T
04.1973 - 03.1978

High School Diploma -

Belleville Township High School

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Brenda Swain