Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Alexyss Gipson

Houston

Summary

Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.

Overview

7
7
years of professional experience

Work History

Service Coordinator

Workforce Solutions
08.2024 - Current
  • Deliver job search assistance and resource referrals while managing client records and community engagement initiatives.
  • Coordinate community job fairs and events, assisting with client intake, registration, and follow-up.
  • Handle inquiries and concerns from the public, maintaining professionalism and accuracy under pressure.
  • Maintain accurate data and prepare end-of-day documentation as needed.

Customer Service Representative

Texas Southern University
01.2019 - 05.2022
  • Provided front-desk and phone support to students and families regarding accounts, documentation, and appointment scheduling.
  • Processed sensitive payment and academic data through PeopleSoft, adhering to confidentiality and compliance standards.
  • Reconciled and organized data reports and helped coordinate university events, logistics, and customer communications.
  • Maintained expert knowledge of institutional policies and communicated updates to students and staff as needed.

Education

Bachelor of Business Administration - Management

Texas Southern University
Houston, TX

Skills

  • High-Volume Customer Service (Phone, Email, Walk-In)
  • Account Management
  • Data Entry & Reporting (PeopleSoft, CRM, Microsoft Office)
  • Conflict Resolution & Problem Solving
  • Multitasking & Time Management
  • Written and Verbal Communication
  • Telephone communication
  • Client advocacy
  • Notetaking and documentation
  • Accurate recordkeeping

Community Service

Student Business Leadership Organization, - Helped coordinate events, workshops, and networking initiatives for students and local professionals.

Timeline

Service Coordinator

Workforce Solutions
08.2024 - Current

Customer Service Representative

Texas Southern University
01.2019 - 05.2022

Bachelor of Business Administration - Management

Texas Southern University

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