Alexzandro Mateo
Rowlett,TX
Summary
Proven track record in enhancing customer loyalty and expanding client base, notably with Fairway Lawns. Excelled in conflict resolution and critical thinking, consistently exceeding performance metrics. Skilled in customer service and time management, adept at transforming challenges into opportunities for growth.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
GroGreen
04.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Representative
Fairway Lawns
02.2024 - 10.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Rowlett High School
Rowlett, TX08.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Heavy Lifting
Timeline
Customer Service Representative
GroGreen
04.2024 - 10.2024
Sales Representative
Fairway Lawns
02.2024 - 10.2024
High School Diploma -
Rowlett High School
Similar Profiles
Jesus Rivera OrdunaJesus Rivera Orduna
Lawn Care Technician at GroGreenLawn Care Technician at GroGreen
Paul SharpPaul Sharp
Area Sales Manager at GroGreen LimitedArea Sales Manager at GroGreen Limited
Bryan JonesBryan Jones
OTR Commercial Truck Driver at GroGreen SolutionsOTR Commercial Truck Driver at GroGreen Solutions
Karen GonzalezKaren Gonzalez
Private Voice Instructor at Wylie ISDPrivate Voice Instructor at Wylie ISD
Brady MyersBrady Myers
Front of House Employee at Chick-Fil-A RowlettFront of House Employee at Chick-Fil-A Rowlett