Alexzundria Abrams
Birmingham,AL
Summary
Dynamic and results-driven professional seeking a challenging role in a respected organization where a positive attitude, adaptability, and strong communication skills can drive team success and high-quality outcomes. Committed to excellence, I aim to leverage my skills and experience to contribute to the organization's growth and foster a collaborative, productive work environment. Confident in my ability to make a meaningful impact and deliver positive results.
Overview
5
5
years of professional experience
Work History
Personal Injury Case Manager
Collins Law Firm
06.2025 - Current
- Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
- Achieved successful case resolutions by closely managing and organizing client files.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Maintained confidentiality while handling sensitive personal injury claims, fostering trust between our firm and its clients.
- Built strong relationships with clients to provide empathetic support during their recovery journey.
Server (part-time)
Texas Roadhouse
02.2025 - 06.2025
- Create a welcoming and friendly atmosphere for guests
- Handle guest inquiries and complaints with professionalism
- Serve food and beverages to guests in a timely manner
- Assist in maintaining cleanliness and organization of the dining area
- Provide information about menu items and specials to guests
Host/Server/Host/Food Runner (part-time)
Twelve25 - Bottle Service
02.2024 - 02.2025
- Greet and welcome guests as they arrive, ensuring a warm and friendly atmosphere
- Monitor dining room activity to ensure guests are satisfied and service is prompt
- Collaborate with the serving staff to ensure smooth service and address any guest concerns
- Help and keep a clean and organized front-of-house area
- Taking food orders from guests and delivering orders to the kitchen, bringing customers their meals, and delivering checks when guests are finished eating
Beauty Advisor (part-time)
Ulta Beauty
12.2022 - 12.2023
- Courteously handle customer service, sales, refunds, and exchanges and help with online orders
- Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals
- Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience
- Take the initiative to stay informed about new and existing products and services during work time and be knowledgeable about the ingredients and benefits of these products and services to better serve guests
Class Checker Student Worker
The University of AL
08.2022 - 12.2022
- Monitor, record, and report the class attendance of student athletes
- Communicate regularly with Athletics staff members to ensure accountability
- Log detailed reports to inform staff of daily occurrences
Transportation Services Student Worker
The University of AL
06.2021 - 07.2022
- Provide coverage for the front desk answering phones, transfer calls, take messages; send and receive faxes
- Provide a professional, helpful, welcoming atmosphere and a positive attitude for faculty, staff, callers, and visitors.
- Enter data into the computer system to help with updates
- Receive and process department paperwork
Fruit Expert/Delivery Ambassador (part-time)
Edible Arrangements
02.2021 - 06.2021
- Build arrangements according to brand stands
- Select and prepare fruit for each arrangement
- Meet and perform cleaning and sanitation tasks according to store standards
- Effectively manage all local delivery tickets
- Help with other tasks and duties where needed
Education
Bachelor - College of Human Environmental Sciences
The University of Alabama
12.2024
Skills
- Expertise in Microsoft Office Suite
- Exemplary customer service
- Effective communication skills
- Strong organizational skills
- Analytical problem solving
- Meticulous attention to specifics
- Trustworthy team member
- Dedicated professional
Timeline
Personal Injury Case Manager
Collins Law Firm
06.2025 - Current
Server (part-time)
Texas Roadhouse
02.2025 - 06.2025
Host/Server/Host/Food Runner (part-time)
Twelve25 - Bottle Service
02.2024 - 02.2025
Beauty Advisor (part-time)
Ulta Beauty
12.2022 - 12.2023
Class Checker Student Worker
The University of AL
08.2022 - 12.2022
Transportation Services Student Worker
The University of AL
06.2021 - 07.2022
Fruit Expert/Delivery Ambassador (part-time)
Edible Arrangements
02.2021 - 06.2021
Bachelor - College of Human Environmental Sciences
The University of Alabama
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