GISELLE BARAJAS
Bell Gardens,CA
Summary
Experienced and passionate case manager with 2.3 years of legal experience in the sectors of Personal Injury, Immigration, and Entertainment. Skilled in working in fast-paced environments and adapting to high-pressure situations while simultaneously providing an excellent customer experience. Diligent worker with strong communication, interpreting, and task prioritization skills.
Overview
3
3
years of professional experience
Work History
Personal Injury Case Manager
J.C. Carter Law, APC
11.2023 - Current
- Conducted intake interviews with new clients, gathering critical information to build a solid foundation for their case. Interpreted in Spanish for Attorney when deemed necessary during client appointment.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care, whether they be completely new, in settlement negotiations, or in litigation, and maintained their confidentiality.
- Served as a liaison between clients, attorneys, auto and health insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
- Assisted in preparing legal documents such as pleadings or discovery requests, expediting the litigation process when necessary.
- Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.
Legal Assistant - Immigration and Entertainment
Law Offices Of Michael M. Felix
04.2022 - 05.2023
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome, such as proof of performances and gathered personal statements from applicants involved in USCIS immigration applications.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
Personal Injury Legal Assistant
Law Offices Of Michael L. Yeung, APC
04.2021 - 12.2021
- Prepared personal injury, medical payment, uninsured and other claim types.Enhanced claim resolution efficiency by thoroughly investigating and evaluating personal injury protection claims.
- Enhanced client satisfaction by effectively managing personal injury cases and providing regular updates on case progress.
- Demonstrated adaptability by handling various types of claims, including property damage, personal injury, and workers'' compensation.
- Drafted persuasive demand letters on behalf of clients seeking compensation from insurance companies or other responsible parties following personal injury incidents.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
Education
Bachelor of Arts - Spanish, Community, And Culture
University of California - Los Angeles
Los Angeles, CA08.2020
Skills
- Client Communication
- Translation Services
- Confidentiality Practices
- Microsoft Suite, Clio Management
- Meticulous attention to detail
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Injury Case Manager
J.C. Carter Law, APC
11.2023 - Current
Legal Assistant - Immigration and Entertainment
Law Offices Of Michael M. Felix
04.2022 - 05.2023
Personal Injury Legal Assistant
Law Offices Of Michael L. Yeung, APC
04.2021 - 12.2021
Bachelor of Arts - Spanish, Community, And Culture
University of California - Los Angeles
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