Aleya Sowareldahab
Irving,TX
Summary
Dynamic professional with a proven track record in business development and planning, honed at Allied Universal Security and other leading companies. Expert in CRM software and exceptional at team collaboration, I've significantly enhanced sales pipelines and customer relationships. Achieved notable improvements in operational efficiency and sales metrics, demonstrating strategic planning and effective leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Administrative Assistant
Allied Universal Security
Irving, USA
11.2023 - Current
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Assisted in conducting background checks on potential new hires prior to onboarding process completion.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Compiled monthly activity reports highlighting key events that occurred within the facility.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Drove customer feedback to deliver information to management for corrective action.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Maintained records of visitors, contractors, employees, vehicles and other assets.
- Ensured compliance with applicable laws, regulations, and company policies.
- Performed administrative duties such as data entry, filing documents, answering phones.
- Created incident reports when necessary and submitted them to appropriate personnel.
- Conducted daily surveillance checks to maintain a safe and secure environment.
- Assisted in the development of security policies and procedures.
- Evaluated existing security processes and identified areas of improvement.
Territory Manager
Setschedule
Plano, USA
11.2022 - 11.2023
- Monitored KPIs and provided feedback on performance of CRM campaigns.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Formed and sustained strategic relationships with clients.
- Generated leads through cold calling, emails, direct mailings.
- Utilized CRM software to manage sales pipeline process from lead generation through close.
- Managed sales pipeline to ensure successful closure of deals on time.
- Built relationships with key stakeholders in potential client companies to increase sales pipeline.
- Provided technical assistance during product demonstrations or presentations.
- Identified upselling and cross-selling opportunities to maximize account growth and revenue generation.
- Coached small business owners on best practices for customer service excellence.
- Supported sales team members by providing coaching on topics such as cold calling techniques, objection handling skills.
- Delivered product demonstrations and presentations to prospective customers.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Negotiated contracts with clients to ensure maximum profitability.
- Demonstrated excellent time management skills while juggling multiple tasks simultaneously.
Energy & Sales Consultant
Luminous Energy
Phoenix, USA
07.2019 - 09.2022
- Generate leads knocking door to door
- Coordinate with clients to assess the energy efficient upgrades needed to home including insulation, Sealing air ducts, EV charger, landscaping, Smart thermal, Solar etc
- Efficiently schedule and close appointments
- Developer proposals, quotes and contracts based on clients individual needs
- Follow up with leads & cold calling to asses needs
Furniture Sales Consultant
The Dump Furniture
Avondale, USA
08.2018 - 07.2019
- Designed interior spaces by combining sets and pieces for cohesive looks.
- Handled customer inquiries and complaints with professionalism and patience.
- Negotiated prices with customers to close sales while maintaining profitability.
- Explained features of furniture, such as material composition and construction techniques.
- Maintained an up-to-date knowledge of industry trends related to furniture styles, fabrics, colors.
- Attended training sessions to build and enhance product knowledge and sales tactics.
- Utilized CRM software to track customer interactions and sales progress.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Collaborated with other departments within the store to provide excellent customer service experiences.
- Upsold customers on protection plans, warranties and coordinating products.
- Maintained records related to sales for store management.
- Asked open-ended questions to understand customer needs and style.
- Created marketing materials to advertise current promotions and discounts on furniture items.
- Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
Pawn Broker/Sales Lead Keyholder
USA Pawn & Jewelry
Phoenix, USA
01.2016 - 04.2018
- Checked identification for every individual bringing in merchandise and verified against police stolen item database.
- Supervised daily operations of the pawn shop, including customer service, cash handling and merchandise display.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed sales data to determine areas where improvements could be made.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of all pawn loans and sales transactions.
- Appraised items, including jewelry, firearms and to determine product value and authenticity.
- Held regular meetings with employees to discuss any problems or areas needing improvement.
- Organized promotional events within the shop area to increase sales volume.
Education
Bachelor's degree - Criminal Justice
SUNY Canton
Canton, NY06-2017
High school diploma -
Norman Thomas High School
New York, NY06.2013
Skills
- Appointment generation
- Business development and planning
- Sales leadership
- Brand promotion
- CRM software
- Sales presentations
- Verbal and written communication
- Sales expertise
- Industry networking
- Pipeline development
- Meeting planning
- Administrative oversight
- Bookkeeping
- Timeline planning and management
- Task prioritization
- Lead generation
- Cold calling
- Closing techniques
- Pipeline management
- Staff development
- Database management
- Systems and software expertise
- Strategic planning
- Team collaboration and leadership
- Customer relationship management
Certification
- Driver's License
- First Aid Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Security Administrative Assistant
Allied Universal Security
11.2023 - Current
Territory Manager
Setschedule
11.2022 - 11.2023
Energy & Sales Consultant
Luminous Energy
07.2019 - 09.2022
Furniture Sales Consultant
The Dump Furniture
08.2018 - 07.2019
Pawn Broker/Sales Lead Keyholder
USA Pawn & Jewelry
01.2016 - 04.2018
Bachelor's degree - Criminal Justice
SUNY Canton
High school diploma -
Norman Thomas High School