Alfatiha Muhammad
East Orange,NJ
Summary
Empathetic customer service representative dedicated to professionalism, efficiency and best-in-class customer service. Knowledgeable in tackling issues and concerns with poise. Personable and focused on providing high quality service fulfillment skills in high-volume environments.
Overview
2
2
years of professional experience
Work History
Customer Service
KeyMe
02.2020 - 09.2020
- Analyzed and determined refund eligibility for more than 40 customers daily
- Scheduled locksmithing and assisted in kiosk location via internal GPS service
- Reduced customer complaint resolution time by 3% through developing effective customer relationship management strategies
- Located locksmiths in customers’ area and dispatched locksmith to customer in need
- Proficiency to assist customers’ with defective keys from kiosk. Effectively assisting customers’ to insert original key into kiosk to duplicate it, amid being exceedingly informative on the error to prevent recurrence. Consequently perfecting the duplicated key so there’s no jagged edges or defective keys
Customer Service Representative
Alex and Ani
05.2018 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
GED -
Central High School
Newark, NJ06.2016
Skills
- Microsoft Office
- Zendesk
- Live Agent
- Ability to type at least 40 words per minute
- Data entry
Timeline
Customer Service
KeyMe
02.2020 - 09.2020
Customer Service Representative
Alex and Ani
05.2018 - 02.2020
GED -
Central High School
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