Alfie Magby
La Grange,Georgia
Summary
Results-driven professional with a strong background in customer service and team collaboration. Skilled in training and mentoring team members, fostering a culture of adaptability and problem-solving to consistently achieve and exceed performance goals.
Dynamic leader with expertise in project management and customer service. Proven ability to enhance team productivity and drive operational efficiency while maintaining high customer satisfaction.
Overview
17
17
years of professional experience
Work History
Pro Department Supervisor
Home Depot
LaGrange, GA
06.2025 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and efficiency.
- Managed inventory levels, optimizing stock availability through effective ordering processes.
- Coordinated customer service initiatives, improving overall satisfaction ratings.
- Conducted regular performance evaluations, providing constructive feedback for team development.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Kitchen and Bath Designer
Home Depot
La Grange, GA
06.2024 - 06.2025
- Designed custom kitchen and bath layouts using 20/20 Design software to meet client specifications.
- Collaborated with clients to identify style preferences and functional needs for home improvement projects.
- Provided expert product knowledge on cabinetry, countertops, and fixtures, enhancing customer decision-making process.
- Managed project timelines and coordinated installations with contractors to ensure timely project completion.
Merchandise Associate
Home Depot
La Grange, GA
02.2024 - 06.2024
- Organized merchandise displays to enhance product visibility and customer engagement.
- Conducted inventory counts to maintain accurate stock levels and minimize discrepancies.
- Collaborated with team members to streamline restocking processes and improve efficiency.
- Implemented visual merchandising strategies to optimize sales floor layout and presentation.
Front Desk Guest Service Agent
Home 2 Suites
LaGrange,GA
07.2022 - 10.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management software.
- Assisted in training new staff on front desk procedures and customer service protocols.
Rail Car Loader
Hyundai Glovis
West Point, GA
09.2021 - 07.2022
- Operated loading equipment to efficiently position rail cars for optimal loading and unloading.
- Ensured compliance with safety protocols during rail car loading operations, minimizing risk of accidents.
- Collaborated with team members to streamline loading processes, enhancing overall workflow efficiency.
- Conducted regular inspections of rail cars and equipment to maintain operational readiness and safety standards.
General Manager
B. Smith
Washington, DC, New York, NY Sag Harbor, NY
03.2010 - 02.2018
- Led operational strategy to enhance customer satisfaction and drive revenue growth.
- Developed and implemented training programs to improve staff performance and retention.
- Streamlined supply chain processes, reducing costs while maintaining product quality.
- Analyzed market trends to inform strategic decisions and adjust business plans accordingly.
- Oversaw budget management, ensuring financial targets were consistently met or exceeded.
- Fostered a collaborative team environment, promoting innovation and accountability among staff.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Project Manager
Three Dog Bakery
Hong Kong
01.2009 - 06.2011
- Led cross-functional teams to deliver projects on time and within budget.
- Developed and implemented project management methodologies to enhance operational efficiency.
- Coordinated resource allocation and scheduling to optimize workflow and productivity.
- Facilitated communication between stakeholders to ensure alignment on project goals.
- Analyzed project performance metrics to identify areas for improvement and implement solutions.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Education
Associate of Science - Voice Over Acting
New York School For The Arts
New York, NYAssociate of Science - Real Estate
Aceable Agent
Los Angeles, CA05-2024
Bachelor of Arts - Communication/ Journalism
Georgia State University
Atlanta, GAAssociate of Science - French Language And Literature
Alliance Francaise
New York, NY04-2017
Skills
- Staff supervision
- Leadership skills
- POS systems operations
- Policy enforcement
Languages
French
Limited Working
Timeline
Pro Department Supervisor
Home Depot
06.2025 - Current
Kitchen and Bath Designer
Home Depot
06.2024 - 06.2025
Merchandise Associate
Home Depot
02.2024 - 06.2024
Front Desk Guest Service Agent
Home 2 Suites
07.2022 - 10.2023
Rail Car Loader
Hyundai Glovis
09.2021 - 07.2022
General Manager
B. Smith
03.2010 - 02.2018
Project Manager
Three Dog Bakery
01.2009 - 06.2011
Associate of Science - Voice Over Acting
New York School For The Arts
Associate of Science - Real Estate
Aceable Agent
Bachelor of Arts - Communication/ Journalism
Georgia State University
Associate of Science - French Language And Literature
Alliance Francaise