Alfonia Townsend
Cibolo,TX
Summary
PMP-certified project leader with 10+ years managing federal HR programs, personnel operations, and policy-driven process improvements. Proven ability to lead cross-functional initiatives, streamline workflows, and drive data-informed decisions. Skilled in stakeholder engagement, risk management, and process reengineering. Adept at applying structured methodologies to guide strategic outcomes and deliver measurable impact. Passionate about driving high-performing teams and enhancing organizational effectiveness in complex environments.
Overview
11
11
years of professional experience
Work History
Social Insurance Generalist
Social Security Administration, SSA
Seguin, TX
04.2019 - Current
- Managed benefit claims projects from intake to resolution, reducing processing time by 40% through improved interview methodologies.
- Resolved overpayment disputes and processed administrative appeals, reducing backlog by 30%.
- Partnered with leadership to expedite urgent payment authorizations and ensure compliance.
- Delivered eligibility briefings and tracked claims data to support strategic decisions.
Key Achievement: Reduced SSI redetermination backlog by 40% through streamlined processing protocols.
Human Resources Supervisor
US Army
Fort Polk, La
07.2015 - 10.2018
- Directed daily HR operations for over 300 military and civilian personnel.
- Implemented performance evaluation systems aligned with command objectives.
- Led coordination for promotions, records management, and compliance reviews.
Key Achievement: Recognized as Soldier of the Year for outstanding HR leadership and team performance.
HR Assistant Intern
U.S. District Court – Western District of Texas
San Antonio, TX
10.2017 - 03.2018
- Coordinated onboarding tasks including background checks and reference verifications.
- Conducted job analyses and managed vacancy announcements using USA Staffing.
- Supported recruitment compliance with CTAP/ICTAP and veterans’ preference regulations.
Key Achievement: Reduced onboarding cycle time by 30% through efficient coordination of pre-employment processes.
Human Resources Specialist
US Army
Kuwait
06.2014 - 07.2015
- Enhanced HR service delivery and reduced processing errors by 35%.
- Presented executive HR briefings to command to inform strategic planning.
- Mentored new HR staff in compliance, process improvement, and data accuracy.
Education
Masters Of Business Administration - Management
Wayland Baptist University
San Antonio, TXProject Management Professional -
Project Management Institute
12.2023
Bachelors Of Business Asministration - Human Resources Management
Wayland Baptist University
San Antonio, TX10.2018
Skills
Project Planning & Execution Stakeholder Communication Cross-Functional Leadership
Process Improvement Risk & Issue Management Federal Compliance Data Analysis
Human Resources Strategy Agile & Waterfall Methodologies MS Project SharePoint
Technical Skills
MS Project, SharePoint, Excel, PowerPoint, Word
HR Systems: DCPDS, USA Staffing, CAPPMIS, Defense Ready, EMILPO, AHRS
Timeline
Social Insurance Generalist
Social Security Administration, SSA
04.2019 - Current
HR Assistant Intern
U.S. District Court – Western District of Texas
10.2017 - 03.2018
Human Resources Supervisor
US Army
07.2015 - 10.2018
Human Resources Specialist
US Army
06.2014 - 07.2015
Masters Of Business Administration - Management
Wayland Baptist University
Project Management Professional -
Project Management Institute
Bachelors Of Business Asministration - Human Resources Management
Wayland Baptist University