ALFONSO CARDENAS
Manor,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Very knowledgeable in social media marketing and customer satisfaction driven.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Sales Consultant
Palm Harbor Homes
Austin, TX
03.2025 - Current
- Guided clients through home-buying process and addressed inquiries.
- Developed tailored property presentations for prospective buyers.
- Organized open houses to showcase properties and attract potential buyers.
- Built strong relationships with clients through effective communication and follow-ups.
- Managed customer inquiries by providing detailed information about products or services available.
- Followed-up with customers after closing a sale to evaluate satisfaction levels.
- Promoted company's services through advertising campaigns or direct mailings.
- Inspected properties prior to listing them for sale to ensure they are in good condition for potential buyers.
- Assisted in the preparation of presentations, proposals, contracts, and other documents for prospective clients.
- Collaborated with real estate agents and brokers to facilitate smooth transactions of home sales.
- Negotiated purchase agreements between buyers and sellers to ensure best possible prices for both parties.
- Created promotional materials such as brochures or flyers highlighting company's offerings.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Leasing Consultant
The Park At Walnut Creek Apartment Homes
Austin, TX
12.2024 - 03.2025
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Exceeded productivity targets and sales goals.
- Assisted prospective residents with apartment tours and leasing inquiries.
- Coordinated lease documentation and tenant applications for new residents.
- Managed resident communications and addressed concerns promptly and effectively.
- Organized community events to enhance resident engagement and satisfaction.
- Developed promotional materials to attract potential tenants to the property.
- Collaborated with maintenance staff to ensure property upkeep and resident comfort.
- Maintained accurate records of leasing activities and tenant information efficiently.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Conducted informative and personalized tours, resulting in new leases.
Assistant Maintenance Supervisor
Security Properties Residential
Austin, TX
04.2023 - 12.2024
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Installed new locks, door handles, and door closers.
- All Maintenance related issues.
- Maintenance of the pool and ac systems.
- Help residents with concerns and making sure they are happy.
- Inventory
- Daily, weekly reports of rental units.
Maintenance Technician
Pen Staffing
01.2021 - 04.2023
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Inbound Sales Representative
Charter Spectrum
Harlingen, TX
01.2020 - 02.2021
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
Front of House Employee
Panda Express
Harlingen, TX
01.2017 - 01.2020
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Make sure customers expectations are met.
Customer Service Representative
Teleperformance
Monterrey, Mx
01.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Preparatoria 1
Monterrey, Mx07.2014
Skills
- Professionalism
- Complaint resolution
- Lease management
- Property marketing
- Lease documentation
- Communication skills
- Problem solving
- Attention to detail
- Fair housing policies
- Lease preparation
- Sales and marketing aptitude
- Property maintenance
- CRM software
- Social media marketing
- Move-in coordination
- Leasing and sales
- Event planning
- Property tours and inspections
- Property tours
- Open house coordination
- Time management
- Troubleshooting
- Employee performance evaluation
- Work order processing
- Work assignment delegation
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Troubleshooting skills
- Operational Efficiency
- Property inspections
- Sales professional
Certification
- CPO certification
- EPA certification
Languages
Spanish, Native or Bilingual
Timeline
Home Sales Consultant
Palm Harbor Homes
03.2025 - Current
Leasing Consultant
The Park At Walnut Creek Apartment Homes
12.2024 - 03.2025
Assistant Maintenance Supervisor
Security Properties Residential
04.2023 - 12.2024
Maintenance Technician
Pen Staffing
01.2021 - 04.2023
Inbound Sales Representative
Charter Spectrum
01.2020 - 02.2021
Front of House Employee
Panda Express
01.2017 - 01.2020
Customer Service Representative
Teleperformance
01.2016 - 01.2017
High School Diploma -
Preparatoria 1
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