Alfonso Diaz jr
Escondido,CA
Summary
Dynamic leader and seasoned Barista/Manager at Blue Mug Coffee & Tea, I excel in customer service and inventory management. Spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations. Adept at fostering team development and implementing effective training programs, I have a proven track record of driving brand loyalty and operational excellence.
Experienced with barista management, including daily operations and team supervision. Utilizes strong leadership and training skills to ensure consistent quality and service. Track record of enhancing customer satisfaction and streamlining processes to improve efficiency.
Professional manager with deep experience and readiness for leadership in cafe environment. Proven track record of optimizing operations, enhancing customer satisfaction, and driving team collaboration. Skilled in coffee preparation, inventory management, and staff training. Known for adaptability and reliability, maintaining high standards and delivering consistent results.
Overview
12
12
years of professional experience
Work History
Barista/Manager
Blue Mug Coffee & Tea
Escondido, CA
01.2001 - 02.2013
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
Education
High School Diploma -
Palma High School
Salinas, CA06-1998
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- POS systems
- Hand-crafted drink recipes
- Employee scheduling
- Backroom stocking
- New product introduction
- Bank deposits
- Marketing and promotions
- Vendor contract management
- Attention to detail
- Barista training
- Safe food handling
- Shop opening and closing
- Team building and leadership
- Policies and procedures implementation
- Work Planning and Prioritization
- Espresso machine operation
Languages
Spanish
Native or Bilingual
Timeline
Barista/Manager
Blue Mug Coffee & Tea
01.2001 - 02.2013
High School Diploma -
Palma High School