Alfonso Esquivias Gonzalez
Long beach,California
Summary
Self-motivated bartender seeking an opportunity to lead a Bar Program. Extensive Spirits knowledge as well as great experience with distributors and reps. Extensive experience curating craft cocktails. Also a small business owner of a Mobile Bar Service Company. The success with my own Bar Service company has helped me understand and see things as an owner point of view. Increasing profits, reducing costs, and transforming customer service standards is an important aspect of our industry. Experienced in working an extremely fast paced and high volume bar atmosphere.
Overview
14
14
years of professional experience
Work History
Shift Lead/ Lead Bartender
Mama's Comfort Food & Cocktails
06.2018 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Owner
Drinks With Fonz LLC
07.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generated revenues yearly and effectively capitalized on industry growth.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Shift Lead/Bartender Shift Manager
Taco Surf Inc.
08.2010 - 05.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
High School Diploma -
Millikan High School
Long Beach, CASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Staff management
- Team oversight
- Attention to detail
- Team leadership
- Scheduling
- Inventory control
- Business leadership
Languages
Spanish
Native or Bilingual
Timeline
Owner
Drinks With Fonz LLC
07.2021 - Current
Shift Lead/ Lead Bartender
Mama's Comfort Food & Cocktails
06.2018 - Current
Shift Lead/Bartender Shift Manager
Taco Surf Inc.
08.2010 - 05.2018
High School Diploma -
Millikan High School
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