MARAIS LOOMIS
Heather’s Restaurant
Minneapolis,MN
10
years of professional experience
Detail-oriented Biology Graduate with experience in restaurant management and customer service. Demonstrated skills in team leadership, problem-solving, organization, and data analysis. Thrives in fast-paced environments, managing multiple tasks while maintaining effective communication. Fluent in Spanish, providing support to Spanish-speaking clients in professional and medical contexts.
Work History
Server / Bartender / Shift Lead
2 Years 2 Months- Delivered efficient, attentive customer service in fast-paced restaurant environment, effectively managing multiple responsibilities and competing priorities.
- Led daily operations as shift lead, supporting staff and resolving customer and operational concerns.
- Provide efficient, attentive customer service in a fast-paced restaurant environment while managing multiple responsibilities and competing priorities.
- Coordinate with kitchen, bar, and front-of-house staff to maintain efficient service and resolve issues during busy shifts.
- Coordinated with kitchen, bar, and front-of-house staff to ensure efficient service and proactively addressed issues during busy shifts.
- Assist with opening and closing procedures, restocking, organization, and maintaining an orderly work environment.
Manager / Server
9 Months- Assisted with opening and establishing new restaurant, facilitating pre-opening preparation and smooth transition into daily operations.
- Coordinated staff and oversaw service while resolving customer and operational concerns, enhancing overall dining experience.
- Trained new team members on restaurant procedures and customer-service expectations, ensuring consistent service quality.
- Supported employee training and helped new team members learn restaurant procedures and customer-service expectations.
- Worked closely with front-of-house and kitchen staff to maintain efficient operations during high-volume shifts.
- Assisted with inventory, stocking, ordering, and maintaining appropriate product levels.
Manager / Server
2 Years 5 Months- Managed high-volume shifts while maintaining efficient operations and a positive customer experience.
- Resolved customer questions, concerns, and special requests to enhance satisfaction and loyalty.
- Coordinated support for staff during busy shifts to ensure seamless front-of-house and kitchen operations.
- Addressed customer questions, concerns, and special requests professionally and effectively.
- Suggested menu items and additional products to customers, driving increased sales and customer engagement.
- Balanced multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Wellness Center Coordinator
1 Year 1 Month- Welcomed clients and provided clear information on services, programs, and schedules to enhance their experience.
- Managed front-desk operations and maintained an organized and professional reception area.
- Welcomed and assisted clients while providing clear information regarding services, programs, and schedules.
- Handled phone and email communication efficiently, ensuring timely responses to client inquiries.
- Addressed client questions and concerns, fostering a positive and supportive environment.
Manager
5 Years 8 Months- Managed inventory, placed orders, monitored stock levels, and analyzed sales information to enhance store operations.
- Provided personalized product recommendations based on customer needs to build strong client relationships.
- Communicated effectively with customers, employees, and suppliers to ensure smooth operations.
- Used analytical and problem-solving skills to identify issues and develop effective solutions.
- Organized daily responsibilities, prioritized tasks, and managed multiple operational needs simultaneously.
- Utilized retail software and point-of-sale (POS) systems to support sales and daily business operations.
Volunteer Medical Translator
- Facilitated English-to-Spanish medical interpretation during appointments, ensuring clear communication between patients and medical professionals.
- Translated medical consultations, discharge instructions, and consent forms with accuracy and cultural sensitivity.
- Interpreted live patient-provider conversations to support clear communication during clinical visits.
- Reviewed translated materials for terminology consistency, clarity, and confidentiality compliance.
Education
B.S. - Biology / Minor in Pre-Health
Relevant Coursework: Biological Inquiry, Molecular and Cell Biology, Genetics, Genetics Laboratory, Environmental/Conservation Biology, General Chemistry I & II, Biochemistry I & II, Quantitative Analysis, General Physics I & II
Skills
Customer & Client Relations: Customer relations
Leadership & Management: Team leadership
Administrative & Organizational: Administrative coordination
Inventory control
Data management
Communication: Bilingual communication
Scientific & Laboratory: Laboratory techniques
Timeline
Server / Bartender / Shift Lead
Heather’s Restaurant
08.2024 - CurrentRead More
Manager / Server
Casa Margarita
11.2023 - 08.2024Read More
Manager / Server
Casa Vallarta
05.2021 - 10.2023Read More
Wellness Center Coordinator
The Lunnary Wellness Center
04.2021 - 05.2022Read More
Volunteer Medical Translator
Chippewa Valley Free Clinic
01.2019 - 01.2019Read More
Manager
Mother Nature’s Food
05.2016 - 01.2022Read More
University of Wisconsin-Eau Claire
B.S. from Biology / Minor in Pre-Health
Read More