ALFONSO R. VILLARREAL III
Laredo,TX
Summary
Dynamic professional with extensive experience in client service management and team leadership at Chemoil Energy. Proven track record in optimizing schedules and enhancing operational efficiency. Skilled in conflict resolution and budgeting strategies, fostering a motivated team culture while ensuring high-quality service delivery. Committed to achieving project goals through effective communication and collaboration.
Overview
20
20
years of professional experience
Work History
Dispatcher/ Customer Service Representative
ARG Petro
Laredo, TX
05.2024 - Current
- Interpreted customer inquiries to provide accurate support.
- Maintained clear communication with operation managers and customers to achieve project goals.
- Coordinated logistical planning to ensure timely delivery of vital products across all company regions.
- Delegated responsibilities to enhance team efficiency.
- Addressed disputes to maintain a positive work environment.
District Manager
Chemoil Energy
Pleasanton, TX
01.2019 - 03.2024
- Managed all operations in STX region, ensuring efficient processes and adherence to company policies.
- Operations primarily included the oversight of Frac Fueling Operations, transport deliveries and reinforcement of all SOPs
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Led training programs for staff to enhance service quality and operational efficiency.
- Assigned tasks to team members and monitored their performance.
- Performed district accounting, created, provided POs with assisted software.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Sales & Site Support
South Texas Moulding
Laredo, TX
02.2006 - 12.2019
- Assisted customers with product selection and ensured quality assurance
- Product knowledge included, types of woods, base moulding, crown moulding, plywoods and other common materials used for interior construction.
- Conducted construction site visits, gaining exposure to residential building processes.
- Developed knowledge of measurements, materials, and delivery coordination.
- Strengthened communication and problem-solving skills through direct client interaction.
Store Manager
Earthbound Trading
Laredo, TX
01.2012 - 01.2016
- Recruited, trained, and managed staff; provided fast, effective customer service; fostered a motivated, high-performing team culture.
- Oversaw visual merchandising to maintain appealing product displays.
- Handled cash register transactions accurately while providing excellent customer service.
Skills
- Client service management
- Effective communication
- Schedule optimization
- Team Leadership & Employee Development
- Site safety protocols
- Budgeting strategies
- Inventory and documentation control
- Flexible adaptation
- Conflict resolution
Timeline
Dispatcher/ Customer Service Representative
ARG Petro
05.2024 - Current
District Manager
Chemoil Energy
01.2019 - 03.2024
Store Manager
Earthbound Trading
01.2012 - 01.2016
Sales & Site Support
South Texas Moulding
02.2006 - 12.2019