Alfred Bennett
Spring Grove,PA
Summary
Detail-oriented professional skilled in ticketing systems and incident management. Proven ability to streamline processes and escalate issues effectively, contributing to improved service delivery and enhanced customer experiences.
Dedicated Service Desk Associate with a strong focus on empathy and customer service. Experienced in decision-making and product troubleshooting, consistently resolving inquiries to enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Service Desk Associate
Home Depot
Hanover, PA
08.2025 - Current
- Resolved customer inquiries and technical issues through phone and in-person support.
- Assisted customers in navigating product selection and order processes effectively.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Engaged in user support interactions via telephone, chat and email platforms.
- Collaborated with team members to streamline service delivery and enhance customer satisfaction.
Data Entry Specialist
Lingatech
Camp Hill, PA
07.2023 - Current
- Accurately input and update data in company database systems to maintain information integrity.
- Verify and correct discrepancies in data entries to ensure high accuracy levels.
- Collaborate with team members to streamline data entry processes for improved efficiency.
- Utilize advanced spreadsheet tools for efficient data management and reporting tasks.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Education
High School Diploma -
Centre County Christian Academy
Bellefonte, PA06-2024
Skills
- Empathy and patience
- Ticketing system proficiency
- Training and mentoring
- Software knowledge
- Incident management
- Customer service
- Decision-making
- Product troubleshooting
- Issue escalation
Timeline
Service Desk Associate
Home Depot
08.2025 - Current
Data Entry Specialist
Lingatech
07.2023 - Current
High School Diploma -
Centre County Christian Academy