Lilith Meyers
San Jacinto
Summary
I'm a Dedicated Service Associate currently employed with Home Depot with a strong background in inventory management, exceptional customer service skills and able to work nights and weekends. Currently working towards my Associates degree in Math and Science to go into the medical field. I have previous experience in the automotive field along with certifications. I am a Bilingual communicator adept at resolving customer inquiries and mentoring colleagues to enhance performance. Highly skilled in utilizing computer systems for inventory tracking and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Desk Associate
Home Depot
03.2025 - Current
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Collaborated with team members to ensure seamless customer support across multiple channels.
- Recognized as a reliable resource among peers due to extensive product knowledge gained through continuous learning efforts.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
- Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
Parts Specialist/ Outbound material handler
O'reilly Auto Parts
08.2023 - Current
- Consistent early morning schedule
- Successfully work with a team of 45
- Processed warranty claims according to company guidelines.
- Utilized computer systems to locate, order and track inventory items.
- Researched availability, pricing and specifications of automotive parts to meet customer requirements.
- Maintained accurate records of incoming shipments and outgoing orders.
- Implemented safety protocols while handling hazardous materials.
- Looked up parts for customers and technicians, informing of price and shipping dates.
- Handled returns, exchanges, and refunds in accordance with company policies.
- Measured parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
- Repaired parts or equipment.
Cashier/Stocker
Trader Joes
05.2022 - 08.2023
- Cooperate with a team of 30+(depending on shift) coworkers to create a well maintained and pleasant atmosphere in the store
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Utilized problem solving skills to effectively handle difficult situations.
Team Leader
Del Taco
10.2020 - 03.2022
- Manage inventory and end of day sales
- Mentored and coached team members to ensure successful performance.
- Mentored junior staff by providing advice on how to handle challenging situations effectively.
- Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members.
- Oversaw and managed shifts with up to 8-10 coworkers
- Listened and acknowledges customers problems and resolved with solutions which best fit.
Education
General Education -
Riverside Community College
Riverside, CA12.2023
High School - undefined
Martin Luther King High School
Riverside, CA05.2022
No Degree - Automotive
MSJC
San Jacinto, CA12-2028
Skills
- Customer service
- Team management
- Inventory processes
- Parts knowledge
- Bilingual
- Empathy and patience
Certification
CPR (Child and Adult)
Automotive Service Safety Certification
Automotive Service Pollution Prevention Certification
Automotive 609 Certification
LANGUAGES
Spanish
Timeline
Service Desk Associate
Home Depot
03.2025 - Current
Parts Specialist/ Outbound material handler
O'reilly Auto Parts
08.2023 - Current
Cashier/Stocker
Trader Joes
05.2022 - 08.2023
Team Leader
Del Taco
10.2020 - 03.2022
High School - undefined
Martin Luther King High School
General Education -
Riverside Community College
No Degree - Automotive
MSJC
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