Alfred Burgess
Detroit,MI
Summary
Achieved significant improvements in swimmer safety and staff proficiency at the City of Detroit, leveraging expert skills in emergency response and team management. Enhanced employee satisfaction and retention through positive work environments and rigorous training programs, demonstrating a strong commitment to excellence and customer service. Experienced Lifeguard versed in keen observation of swimmers and safety protocols. Offered valuable tips and instruction to patrons of various ages to build confidence and strength in water. Strong communicator and team player with superior work ethic.
Overview
34
34
years of professional experience
Work History
Head Lifeguard
City of Detroit
06.2001 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Responded to life-threatening emergencies and provided first aid and CPR.
Lifeguard Manager
City of Detroit
05.1999 - 04.2002
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
- Monitored pool area for violations and potential hazardous situations.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Directed and oversaw maintenance records and incident reports.
Lifeguard Assistant Manager
City of Detroit
04.1995 - 06.1999
- Improved facility cleanliness standards by delegating tasks efficiently among lifeguard staff members.
- Evaluated lifeguard performance regularly, providing constructive feedback on areas of improvement to maintain high skill levels among staff members.
- Enhanced swimmer safety by implementing rigorous lifeguard training programs and drills.
Lifeguard
City of Detroit
04.1990 - 06.1995
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Social Work
Ferris State University
Big Rapids, MI06.
High School Diploma -
Osborn High School
Detroit, MI06.1990
Skills
- Customer Service
- Team Management
- Staff Supervision
- Emergency Response
- Risk Management
- Lifeguard training
Timeline
Head Lifeguard
City of Detroit
06.2001 - Current
Lifeguard Manager
City of Detroit
05.1999 - 04.2002
Lifeguard Assistant Manager
City of Detroit
04.1995 - 06.1999
Lifeguard
City of Detroit
04.1990 - 06.1995
Social Work
Ferris State University
High School Diploma -
Osborn High School
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