Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Alfred Coleman

Sunrise

Overview

10
10
years of professional experience

Work History

Customer Sales Representative

Macys
09.2024 - Current
  • Facilitated smooth transactions between customers and Macys by managing inventories.

Customer Service Representative

Greensky
03.2021 - 07.2024
  • Handled calls, voice mails, and emails professionally with high respect and urgency for accurate issue resolution.
  • Proficient in problem solving, conflict resolution, and customer service processes
  • Effectively handled customer questions by leveraging superior interpersonal abilities.
  • Skilled in executing multiple tasks simultaneously under pressure.

Sales Associate

Carnival Cruise Lines
06.2017 - 03.2021
  • Documented promotional activities and maintained accurate inventory records.
  • Proficient with Microsoft Outlook, Excel, and Navigator software.
  • Reviewed and verified payment transactions.
  • Provided exceptional customer service, enhancing sales.
  • Employed effective communication techniques to foster client relations.
  • Gained comprehensive insight into products to effectively guide customers to ideal selections.

Seasonal Sales Merchandiser

Leslie Pools Supplies
06.2015 - 06.2017
  • Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
  • Increased sales by establishing strong relationships with clients and understanding their needs.
  • Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
  • Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.

Janitorial Associate

IMG Cleaning
06.2015 - 06.2017
  • Carried out comprehensive cleaning tasks for two branches of Enterprise Rental, which included maintaining floors and removing waste.

Floor Manager

AMC Theatres
03.2015 - 05.2017
  • Managed concession inventory and stock levels to maintain availability of products.
  • Managed team of 10 employees to maintain smooth-running operations of confessions and maintenance.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

Bachelor Of Arts - Music Business

Florida Memorial University
Miami Gardens, FL

High School -

Alexander Hamilton High School
Los Angeles, CA
06.2012

Skills

  • Precision in Task Execution
  • Skilled in Managing Difficult Situations
  • Analytical Problem Solver
  • Collaborative Team Engagement
  • Strong Verbal and Written Skills

Affiliations

  • Kappa Alpha Psi Fraternity Inc.
  • Helpline Youth Counseling

Timeline

Customer Sales Representative

Macys
09.2024 - Current

Customer Service Representative

Greensky
03.2021 - 07.2024

Sales Associate

Carnival Cruise Lines
06.2017 - 03.2021

Seasonal Sales Merchandiser

Leslie Pools Supplies
06.2015 - 06.2017

Janitorial Associate

IMG Cleaning
06.2015 - 06.2017

Floor Manager

AMC Theatres
03.2015 - 05.2017

Bachelor Of Arts - Music Business

Florida Memorial University

High School -

Alexander Hamilton High School
Alfred Coleman