Alfred Coleman
Sunrise
Overview
10
10
years of professional experience
Work History
Customer Sales Representative
Macys
09.2024 - Current
- Facilitated smooth transactions between customers and Macys by managing inventories.
Customer Service Representative
Greensky
03.2021 - 07.2024
- Handled calls, voice mails, and emails professionally with high respect and urgency for accurate issue resolution.
- Proficient in problem solving, conflict resolution, and customer service processes
- Effectively handled customer questions by leveraging superior interpersonal abilities.
- Skilled in executing multiple tasks simultaneously under pressure.
Sales Associate
Carnival Cruise Lines
06.2017 - 03.2021
- Documented promotional activities and maintained accurate inventory records.
- Proficient with Microsoft Outlook, Excel, and Navigator software.
- Reviewed and verified payment transactions.
- Provided exceptional customer service, enhancing sales.
- Employed effective communication techniques to foster client relations.
- Gained comprehensive insight into products to effectively guide customers to ideal selections.
Seasonal Sales Merchandiser
Leslie Pools Supplies
06.2015 - 06.2017
- Maximized shelf space utilization by optimizing product displays, leading to increased product visibility.
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
Janitorial Associate
IMG Cleaning
06.2015 - 06.2017
- Carried out comprehensive cleaning tasks for two branches of Enterprise Rental, which included maintaining floors and removing waste.
Floor Manager
AMC Theatres
03.2015 - 05.2017
- Managed concession inventory and stock levels to maintain availability of products.
- Managed team of 10 employees to maintain smooth-running operations of confessions and maintenance.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Bachelor Of Arts - Music Business
Florida Memorial University
Miami Gardens, FLHigh School -
Alexander Hamilton High School
Los Angeles, CA06.2012
Skills
- Precision in Task Execution
- Skilled in Managing Difficult Situations
- Analytical Problem Solver
- Collaborative Team Engagement
- Strong Verbal and Written Skills
Affiliations
- Kappa Alpha Psi Fraternity Inc.
- Helpline Youth Counseling
Timeline
Customer Sales Representative
Macys
09.2024 - Current
Customer Service Representative
Greensky
03.2021 - 07.2024
Sales Associate
Carnival Cruise Lines
06.2017 - 03.2021
Seasonal Sales Merchandiser
Leslie Pools Supplies
06.2015 - 06.2017
Janitorial Associate
IMG Cleaning
06.2015 - 06.2017
Floor Manager
AMC Theatres
03.2015 - 05.2017
Bachelor Of Arts - Music Business
Florida Memorial University
High School -
Alexander Hamilton High School