Rebecca Caldwell
West Jordan,UT
Summary
Adept at enhancing customer satisfaction and retention, I leveraged my proficiency in computer applications and positive interpersonal skills at Connexion Point to secure optimal coverage for clients. My collaborative spirit and strategic competitiveness, honed across roles from Amazon to Eye Candy Gear, drive impactful team contributions and service excellence.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist & Sales
Self Employed-Eye Candy Gear
03.2024 - Current
- Improved customer satisfaction daily by quickly addressing inquiries and resolving issues.
- Enhanced customer retention by providing personalized support.
- Provided feedback to product teams to improve service offerings.
- Addressed customer complaints to ensure satisfaction and loyalty.
- Participated in monthly team meetings to discuss strategies for service improvement.
Cook
Top Golf
08.2023 - 07.2024
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared 50 meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Clerk
IRS Tax
05.2022 - 08.2023
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Received and routed business correspondence to correct departments and staff members.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
FC Associate 1
Amazon (DUT 7)
11.2021 - 05.2022
- Unloaded 10 incoming trucks and properly staged inventory for processing.
- Maintained compliance with company safety policies and called violations to attention of management.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Safely and securely loaded items to prevent damage during transport.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
FC Associate 1
Amazon (SLC 1)
08.2020 - 10.2021
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Followed procedures at all times for personal and team safety.
- Cross-trained 12 new associates on picking and filling orders for warehouse products.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Picked and packed order items.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
Licensed Health Insurance Agent
Connexion Point
08.2016 - 07.2019
- Enhanced customer retention through effective relationship-building and follow-up strategies.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Negotiated favorable terms with insurance carriers on behalf of clients, securing optimal coverage at competitive rates.
- Adhered to health and prescription insurance products, delivery systems and claims systems.
- Finalized sales and collected necessary deposits.
- Answered approximately 100 inbound calls daily from existing and future policyholders to answer inquiries and discuss insurance options.
Education
Radio And Television Broadcasting
Pensacola Christian College
Pensacola, FLHigh School Diploma -
Ruby Mountain Christian School
Spring Creek, NV2001
Skills
- Precision in Task Execution
- Deadline Management
- Adaptable Learner
- Positive Interpersonal Skills
- Customer Support Expertise
- Payment Processing Expertise
- Collaborative Team Member
- Timely Data Processing
- Efficient Data Entry
Timeline
Customer Support Specialist & Sales
Self Employed-Eye Candy Gear
03.2024 - Current
Cook
Top Golf
08.2023 - 07.2024
Clerk
IRS Tax
05.2022 - 08.2023
FC Associate 1
Amazon (DUT 7)
11.2021 - 05.2022
FC Associate 1
Amazon (SLC 1)
08.2020 - 10.2021
Licensed Health Insurance Agent
Connexion Point
08.2016 - 07.2019
Radio And Television Broadcasting
Pensacola Christian College
High School Diploma -
Ruby Mountain Christian School
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