JoAnn McCarter
Virginia Beach,VA
Summary
Experienced business professional with a successful background in administrative roles in medical offices and healthcare facilities. Seeking the Surgery Scheduler position in a dynamic healthcare environment to apply administrative expertise and medical knowledge for exceptional patient care. Results-driven, detail-oriented, and possessing excellent customer service skills, I offer over 10 years of experience. Capable of managing multiple tasks and maintaining accurate records, I am eager to contribute my qualities to the UVA team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Urology of Virginia
Virginia Beach, VA
01.2024 - Current
- Managed a high volume of incoming calls, effectively addressing patient inquiries and scheduling requests
- Maintained accurate electronic records of patient appointments, updating information as necessary
- Verify insurance coverage and obtained pre-authorization for medical procedures when required
- Scheduled and coordinated medical appointments for patients, ensuring efficient use of healthcare providers' time
- Assist in the coordination of referrals to specialists, ensuring timely access to appropriate care
- Collaborate with healthcare providers to optimize appointment schedules and minimize wait times for patients
Appointment Scheduler
Pediatric Health Care Alliance
Oldsmar, FL
10.2022 - 12.2023
- Organized appointment schedules for 14 pediatric facilities.
- Processed payments along with insurance updates and verification.
- Implemented administrative tasks on Athena Health Systems.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Salon Manager
Regis Premium Salons
Virginia Beach, VA
02.2018 - 03.2020
- Handled organizing tasks for salon operations, ensuring efficient scheduling.
- Managed both client service operations and inventory control.
- Developed marketing and sales strategies
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
CNA & Medical Office Assistant
Reflection Homecare
01.2009 - 12.2012
- Take vital signs
- Assist patients with ADL
- Assist patient’s therapy rehabilitation routine
- Monitor patients and report changes
- Answer phones, file medical records, fax and copy documents
- Confidential medical records representative
Community Support Provider
PAI Inc
01.2006 - 12.2009
- Engaging and working with clients in the development and implementation of a recovery plan
- Provide skill development and enhancement that services as a support system for the client and their families
- Assist client therapy rehabilitation routine
- Prepare and submit required reports and daily progress notes that influences the recovery plan for the client
- Monitor client and report changes
Education
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Wards Corner Beauty Academy
12.2013
Associates - Health Science
LENIOR COMMUNITY COLLEGE
Kinston, NC12.2004
Skills
- Detail-Oriented Data Management
- Electronic Medical Records Management
- Medical Office Coordination
- Appointment Coordination
- Time Management Skills
- Precision in Task Execution
Certification
- Cosmetology License
- First Aid Certification
- CNA
- RMA
- State Tested Nursing Assistant
- CPR Certification
Timeline
Patient Care Representative
Urology of Virginia
01.2024 - Current
Appointment Scheduler
Pediatric Health Care Alliance
10.2022 - 12.2023
Salon Manager
Regis Premium Salons
02.2018 - 03.2020
CNA & Medical Office Assistant
Reflection Homecare
01.2009 - 12.2012
Community Support Provider
PAI Inc
01.2006 - 12.2009
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Wards Corner Beauty Academy
Associates - Health Science
LENIOR COMMUNITY COLLEGE