Alfred Delacruz Jr
San Antonio
Summary
Dynamic banquet professional with extensive experience at Omni Hotels & Resorts, excelling in event coordination and staff supervision. Proven ability to enhance guest relations and train teams effectively, ensuring seamless service delivery. Recognized for resolving issues promptly and aligning menu offerings with client expectations, contributing to memorable dining experiences.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Banquet Captain
Omni Hotels & Resorts
San Antonio
12.2009 - Current
- Supervised banquet staff to ensure efficient service delivery.
- Coordinated event setups according to client specifications and timelines.
- Trained new team members on service standards and operational procedures.
- Facilitated communication between kitchen staff and service team during events.
- Resolved guest inquiries and concerns professionally and promptly.
- Maintained cleanliness and organization of banquet areas before, during, and after events.
- Organized banquet staff to ensure efficient service of guests.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Collaborated closely with catering managers on upcoming events and their needs.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
Lead Banquet Server
Marriott Rivercenter Hotel
San Antonio
01.1990 - 09.2025
- Supervised banquet staff to ensure efficient service during events.
- Coordinated setup and breakdown of banquet facilities for various events.
- Collaborated with kitchen staff to align menu offerings with guest expectations.
- Communicated effectively with event planners to understand client needs.
- Resolved guest inquiries and concerns to enhance overall dining experience.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Education
High School Diploma -
Louis W. Fox Academic & Technical High School
San Antonio, TX05-1982
Skills
- Event coordination
- Staff supervision
- Service training
- Guest relations
- Operational procedures
- Menu alignment
Affiliations
Enjoy outdoor activities like tubing, bike riding, camping
Certification
I Am TABC and Food Handlers Certified. Also taken classes for How to Spot Human Trafficking, What to do for Active shooter.
Timeline
Banquet Captain
Omni Hotels & Resorts
12.2009 - Current
Lead Banquet Server
Marriott Rivercenter Hotel
01.1990 - 09.2025
High School Diploma -
Louis W. Fox Academic & Technical High School