Alfred Huff
Lynam,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent customer service and interpersonal skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Shultter
Road And Rail
07.2023 - Current
- Inspects new BMWs for damage prior to moving vehicle.
- Stages BMWs for transport, safe and timely manner.
- Ensures all paper work matches vehicle and is filled out appropriate information.
House Parent/Maintenance Supervisor
Southeastern Children's Home
05.2021 - 06.2023
- Ensured seven teenagers were careed for in all aspects of life.
- Transported teens to school and various other events.
- Maintained 55 acres of property.
- Operated and maintained lawn care equipment; weed eaters, leaf blowers, mowers(zero turn, riding, and push mowers), and other tools.
- Trimmed trees and hedges and sprayed weeds with herbicide. Ensured all equipment was properly cleaned and maintained, gas, oil, and grease.
- Maintained vehicle lods and ensured they were serviced and running properly and safely.
- Performed maintenance on houses as needed.
Youth Minister
San Pedro Church Of Christ
07.2017 - 04.2021
- Planed, scheduled, and taught bible classes for Jr and Sr high youth.
- Planned and scheduled activities and events for youth, including overnight events.
- Counseled youth on personal issues.
- Interacted with youth, families, and church leadership.
- Coordinated with other youth ministers to plan weekend spiritual events and out of state mission trips.
Network Operations Specialist
Sprint
10.2009 - 11.2014
- Interfaced directly with customers daily to convey network issues.
- Used Remedy and TRS ticketing systems to track all outages.
- Proactively monitored and troubleshot Cisco and Nortel hardware.
- Proactively monitored and troubleshot WAN networks.
- Tested DS0 - T1 circuits using Hekimian, React 2001 software.
- Used Spectrum and Cisco Works monitoring software.
- Proactively troubleshot performance, routing, slow response and network congestion issues in an IP network.
- Worked with on-site personnel to troubleshoot hardware and cabling issues.
- Created Quick Reference Guides to ensure continuity between accounts.
- Consulted with higher level engineers to create training material.
- Trained current and new employees on ticket maintenance, troubleshooting, and physical layer circuit testing.
Field Technician
Butler Technology Solutions
03.2007 - 11.2008
- BB&T’s IT Network Operations group as a third level support technician.
- Troubleshot outages affecting a verity of Nortel equipment to include: Contivity VPN 1740,1750, and 1100 routers; Baystack 420, 425, and 450 switches; and Powerware Connect/UPS.
- Troubleshot WAN/LAN outages affecting all levels of BB&T’s network.
- Worked daily with Nortel field technicians in the replacing of various network components such as routers, switches and UPS devices.
- Used HP’s Service Center to track and resolve network outages in a timely manner.
- Worked with higher level engineers in troubleshooting network outages.
- Performed configuration changes on Contivity 1740,1750, and 1100 routers; Baystack 420, 425, 450 switches and Powerware Connect/UPS.
- Used WireShark and Opnet to detect and remedy network congestion.
- Ensured all network equipment remained in compliance with BB&T’s standards.
- Ensured all network installations and upgrades were completed correctly and within scope.
- Created extensive training documentation and trained subordinate technicians.
- Performed circuit upgrades for more than 1100 branch location.
- Verified and Provisioned Control Tunnel connections in Core Nortel Networks CES 1700’s.
- Provisioned Branch Nortel Networks CES 1740’s and 1750’s, and Core Nortel Networks CES 5000K’s.
- Coordinated with AT&T to ensure circuit upgrades were done correctly and in a timely manner.
- Maintained project-sensitive documentation while working closely with project management.
Information Systems Analyst
ATS Inc.
02.2005 - 03.2007
- Responded to calls directly from clients in regards to system outages, resolved the problems or coordinated Tier III actions.
- Produced physical accountability policy and procedures; designed and implemented an inventory system for hardware and software.
- Created an User Manual and training materials for a complex multi-platform Web-enabled application.
- Created and maintained quality management documents using MS Word 2003.
- Created product use simulations using Macromedia’s Captivate for stakeholders.
- Trained individuals to operate delivered application.
- Identified and created appropriate security documents for sensitive and classified materials.
- Installed Windows 2000 server in a lab environment.
- Installed Windows XP on user Laptops and PCs.
- Installed hardware and device drivers on user Laptops and PCs.
- Researched and ordered hardware and software.
Sr, Network Operations Specialist III
Sprint
01.1999 - 02.2005
- Proactively monitored and troubleshot Cisco and Nortel hardware
- Proactively monitored and troubleshot WAN networks
- Used Spectrum and Cisco Works monitoring software.
- Proactively troubleshot performance, routing, slow response and network congestion issues in an IP network.
- Worked with on-site personnel to troubleshoot hardware and cabling issues.
- Used Remedy and TRS ticketing systems to track all outages.
- Tested DS0 - T1 circuits using Hekimian, React 2001 software.
- Interfaced directly with customers daily to convey network issues.
- Created Quick Reference Guides to ensure continuity between accounts.
- Trained new employees on ticket maintenance and troubleshooting on network outages.
NETWORK SWITCHING SYSTEMS OPERATOR/MAINTAINER
U.S Army
01.1995 - 01.1999
- Performed and ensured all scheduled and unscheduled maintenance was completed on all communications equipment while supporting the 1st Calvary Division.
- Provided physical security for key storage devices.
- Installed, operated, and maintained X.25 packet switching networks.
- Programmed, initialized, and operated hardware such as switchboards and switching assemblages.
- Used flow charts and wiring schematics to troubleshoot, repair, and/or replace faulty equipment.
- Coordinated associated systems and radio operators to resolve data transfer difficulties.
Education
No Degree -
North Carolina School of Biblical Studies
Clemmons, NC06.2017
No Degree -
Electronic Switching Systems Operator Course
GTE Resident School, Ft. Gordon, GA03.1995
No Degree -
Network Switching Systems Operator/Maintainer Cour
U.S Army Signal Center, Ft. Gordon, GA03.1995
High School Diploma -
Cheraw High School
Cheraw, SC05.1994
Skills
- Wide Area Network (WAN)
- Problem Resolution
- Team Support
- Reading Comprehension
- Network Operations Center (NOC)
- Training Junior Team Members
- Operational Support
- Active Listening
- Customer Satisfaction
- Hardware and Software Monitoring
- Monitoring Tools
- Critical Thinking
Certification
CompTia Network +
Additional Information
- Hardware: Cisco and Nortel Routers, Baystack Switches, and Powerware Connect/UPS
- Software: Microsoft Office Suite, Macromedia’s Captivate, SnagIt, WireShark, OpNet
- Protocols and Transmission mediums: TCP/IP ( Frame Relay, ATM
- Ticketing Systems: HP’s ServiceCenter, TRS Ticketing System, Remedy
- Circuit Testing: DS0 thru T1
Timeline
Shultter
Road And Rail
07.2023 - Current
House Parent/Maintenance Supervisor
Southeastern Children's Home
05.2021 - 06.2023
Youth Minister
San Pedro Church Of Christ
07.2017 - 04.2021
Network Operations Specialist
Sprint
10.2009 - 11.2014
Field Technician
Butler Technology Solutions
03.2007 - 11.2008
Information Systems Analyst
ATS Inc.
02.2005 - 03.2007
Sr, Network Operations Specialist III
Sprint
01.1999 - 02.2005
NETWORK SWITCHING SYSTEMS OPERATOR/MAINTAINER
U.S Army
01.1995 - 01.1999
No Degree -
North Carolina School of Biblical Studies
No Degree -
Electronic Switching Systems Operator Course
No Degree -
Network Switching Systems Operator/Maintainer Cour
High School Diploma -
Cheraw High School