Alfred Lacanlale
Lacey,WA
Summary
Dedicated and detail-oriented professional with over 16 years of experience providing exceptional customer service, complemented by administrative and accounting support experience in a thriving retirement community. Skilled in building strong relationships, managing financial and administrative tasks, and delivering accurate, efficient support in fast-paced environments. Experienced in financial reporting, data entry, payment processing, accounts payable and receivable support, cash handling, and maintaining confidential information with the highest level of professionalism. Recognized for strong communication, organizational, and analytical skills, with the ability to solve problems, manage competing priorities, and adapt to changing needs. Passionate about helping others and committed to delivering personalized, client-focused service, I am well prepared to contribute as a Retirement Advisor by building trust and helping clients make informed financial decisions.
Overview
21
21
years of professional experience
Work History
Accounting Administrative Assistant
Panorama
08.2023 - Current
- Conducted various administrative and clerical functions including copying, faxing, data entry, and word processing.
- Processing of payments and documents such as invoices, employee reimbursements, and statements.
- Assisted coworkers and staff members with special tasks on daily basis.
- Optimized paper and electronic filing systems by directing various documents, capturing messages, and coordinating incoming and outgoing mail.
- Streamlined filing systems for invoices and financial documents, improving retrieval efficiency.
Dining Room Supervisor
1751 Restaurant & Bistro
08.2021 - 08.2023
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
- Maintained responsibility for food and beverage equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
- Controlled food costs and managed inventory.
- Set and oversaw weekly and special event menu plans.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members
Lead Server
1751 Restaurant & Bistro
01.2016 - 08.2021
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using matrix care system, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, condiments, utensils, napkins, trays and delivery bags.
- Greeted and maintained relationships with regular customers.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Displayed enthusiasm and promoted ample service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server
Chopsticks Noodlehouse
08.2005 - 01.2016
- Successfully created long-term schedules for daily shifts and employees.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Oversaw day to day activities of 5 employees in restaurant establishment, fostering inspiring atmosphere to optimize employee experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Accurately completed end-of-day financial tasks regarding cash and card transactions daily.
- Educated employees on menu updates and procedural changes.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Education
Education Studies
Ashford University
San Diego, CA06-2018
High School Diploma -
North Thurston High School
Lacey, WA06-2005
Skills
- High-Volume Dining
- Bill Computation
- Accurate Money Handling
- Upselling techniques
- Service Prioritization
- Streamlined administrative processes
- Efficient data processing
- Invoice processing
- Customer and client relations
Additional Information
My combined experience as an Administrative Assistant in the Accounting Department of Panorama and over 16 years in the food service industry has equipped me with a strong foundation in customer service, organization, and financial support. In my administrative role, I gained experience maintaining accurate financial records, processing invoices and payments, supporting accounts payable and receivable functions, and handling confidential information with professionalism and discretion. My extensive background in the food service industry strengthened my communication, relationship-building, and problem-solving skills while teaching me the importance of providing exceptional service in fast-paced environments. Together, these experiences have developed my ability to build trust, communicate effectively, manage multiple priorities, and deliver accurate, client-focused support. I am confident these transferable skills make me well prepared to succeed as a Retirement Advisor, helping clients navigate important financial decisions with professionalism, empathy, and attention to detail.
Timeline
Accounting Administrative Assistant
Panorama
08.2023 - Current
Dining Room Supervisor
1751 Restaurant & Bistro
08.2021 - 08.2023
Lead Server
1751 Restaurant & Bistro
01.2016 - 08.2021
Server
Chopsticks Noodlehouse
08.2005 - 01.2016
Education Studies
Ashford University
High School Diploma -
North Thurston High School
References
Cindy McKrill-Controller
Panorama
1751 Circle Lane SE Lacey, Washington 98503
360-438-7617
Cindy.McKrill@Panorama.org
Joshua Trunnell-Executive Chef
1751 Restaurant and Bistro
1751 Circle Lane SE Lacey, WA 98503
360-438-6623
Joshua.Trunnell@Panorama.org
Matthew Herrera- Bailiff
Washington State Court of Appeals
909 A St Ste 200, Tacoma, WA 98402
360-349-1992
Matthew.herrera@courts.wa.gov