Alfred Mensah-Kobena
East Orange
Summary
Dynamic Game Technician at Dave & Buster's with a strong track record of improving customer satisfaction and driving revenue growth through expert troubleshooting and hardware maintenance. Proficient in software installation and team collaboration, I successfully trained new employees and optimized operational workflows to ensure peak performance of gaming systems and deliver an outstanding guest experience.
Overview
1
1
year of professional experience
Work History
Game Technician
Dave & Buster's
09.2024 - Current
- Supported team members in addressing complex technical issues, fostering a collaborative work environment focused on problem solving.
- Trained new staff members on game technician duties, ensuring they were equipped with the knowledge and skills to excel in their roles.
- Increased revenue for the gaming facility by ensuring optimal functionality of all gaming machines.
- Streamlined operational processes through diligent documentation of maintenance procedures and best practices.
- Improved customer satisfaction by troubleshooting and resolving technical issues with gaming equipment swiftly.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
Education
High School Diploma -
Essex County College
Newark, NJ05-2028
Skills
- Customer service expertise
- Software installation
- Hardware maintenance
- Excellent communication
- Problem-solving abilities
- Teamwork and collaboration
Languages
English
Native or Bilingual
Ga
Full Professional
Interests
- Pursuing a career in nursing; aspiring Registered Nurse
- Volunteering
- Music
- Playing Sports
- Soccer
- Gym & Fitness
Timeline
Game Technician
Dave & Buster's
09.2024 - Current
High School Diploma -
Essex County College
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