Jesean Lockhart
Fort Mill,SC
Summary
Driven by a strong work ethic and a knack for problem-solving, I significantly enhanced gaming experiences at Dave & Buster's through meticulous hardware maintenance and customer support. My background in the Navy honed my teamwork and mechanical repair skills, ensuring reliability and efficiency in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Game Technician
Dave & Buster's
Pineville, NC
04.2024 - Current
- Ensured a safe gaming environment by adhering to safety protocols during machine repair and maintenance activities.
- Assisted customers with gameplay questions, providing a high level of customer service while promoting a positive atmosphere within the gaming facility.
- Implemented quality control measures by regularly testing newly installed games before making them available for public use.
- Increased revenue for the gaming facility by ensuring optimal functionality of all gaming machines.
AME
Navy
Oak Harbor, WA
08.2019 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Greeter
GameStop
Rock Hill, SC
09.2018 - 01.2019
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Intern
Ivory/Backer Recreation Center
Charlotte, NC
06.2015 - 08.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachlor In Gaming Business And Esports - Business
Full Sail University
Winter Park, FLSkills
- Customer Support
- Software Installation
- System Upgrades
- Hardware maintenance
- Diagnostic Tools
- Strong Work Ethic
- First Aid Training
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Reliability
- Mechanical Repair
- Troubleshooting skills
- Team Collaboration
Timeline
Game Technician
Dave & Buster's
04.2024 - Current
AME
Navy
08.2019 - 05.2024
Greeter
GameStop
09.2018 - 01.2019
Intern
Ivory/Backer Recreation Center
06.2015 - 08.2015
Bachlor In Gaming Business And Esports - Business
Full Sail University