Alfred Murray
Lasara,NV
Summary
Dedicated field technician with 20+ years of experience providing in home installation, repairing, and testing internet and broadband services for homes and small businesses. Proven ability to resolve network issues efficiently, ensuring uninterrupted service and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Field Technician
Centurylink / Lumen / Sprint
Las Vegas, NV
02.2001 - Current
- Managed all aspects of in-home service and installation for consumer and small business accounts, including setup of ONT smartnid gateways, extenders, and internal wiring solutions.
- Identified and resolved network issues through on-site troubleshooting, contributing to uninterrupted service for customers.
- Isolate fiber troubles using tools such as OTDR, Opti-meter, or fault finder
- Install various types of fiber connectors and fiber terminals to provide or restore service
- Collaborated with cross-functional teams to resolve technical challenges and enhance operational efficiency.
- Experience working aloft using ladders and working in tight spaces
- Maintained composure and professionalism to resolve customer issues in challenging circumstances.
Education
Associate of Science - Electronic Engineering And Technology
College of Southern Nevada
Las Vegas, NVSkills
- 20 years of field technician experience
- Installation and maintenance of data equipment
- Diagnostic testing & troubleshooting
- Experience using various fiber testing equipment
- Interpersonal and written communication
- Problem-solving
- Customer relations
- Work order prioritization
Timeline
Field Technician
Centurylink / Lumen / Sprint
02.2001 - Current
Associate of Science - Electronic Engineering And Technology
College of Southern Nevada