Summary
Overview
Work History
Education
Skills
Timeline
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Alfred Suazo

Taos,NM

Summary

Dynamic professional with a strong work ethic and proven customer service skills, honed as an Assistant Manager at R&R Sports. Successfully improved customer satisfaction by promptly resolving complaints and enhancing team collaboration. Skilled in money handling and staff supervision, consistently fostering a positive work environment and achieving operational excellence.

Overview

17
17
years of professional experience

Work History

Assistant Manager

R&R Sports
04.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Server

Taos Mesa Brewing
05.2024 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Ski Technician

Christy Sports
12.2019 - 04.2024
  • Maximized equipment performance by routinely calibrating testing tools and machinery used for ski tuning and repair tasks.
  • Assisted customers with selecting appropriate ski gear for their skill level and preferences, resulting in a safer experience on the slopes.
  • Enhanced customer satisfaction by providing professional ski equipment fitting and adjustments.
  • Exceeded customer expectations through personalized services such as pre-booking consultations on ideal equipment based on their needs and abilities.
  • Collaborated effectively with fellow technicians to streamline workflows and optimize productivity within the shop environment.
  • Provided expert recommendations on proper ski care and storage practices, enhancing customer satisfaction and prolonging gear lifespan.

Server

Don Fernando De Taos
05.2021 - 08.2022
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.

Dishwasher

Taos Mesa Brewing
05.2021 - 08.2021
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Farmer's Helper

Taos Pueblo Red Willow Farm
03.2020 - 11.2020
  • Improved soil health with regular testing, targeted fertilization, and crop rotation plans.
  • Expanded market presence with attendance at regional farmer''s markets, providing product samples and engaging in informative conversations with consumers about the benefits of locally grown produce.
  • Increased crop yield by implementing sustainable farming practices and optimizing irrigation systems.

Tour Guide

Taos Pueblo Tourism
03.2013 - 03.2020
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.

Tribal Government

Taos Pueblo
01.2016 - 12.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Soccer Coach

Taos Day School
03.2014 - 05.2014
  • Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Adopted soccer strategies and tactics to maximize team potential.
  • Maintained player safety through careful practice and game supervision.

Dishwasher/Busser

Taos Pizza Out Back
12.2012 - 03.2014
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Farm Laborer

Taos Pueblo Youth Program
06.2008 - 08.2008
  • Collaborated with coworkers to complete daily farm tasks efficiently and quickly.
  • Operated farm equipment such as tractors and trucks with extreme care and precision.
  • Supported animal welfare by providing proper care, feeding, and living conditions for livestock.
  • Cultivated soil, sowed crops, and controlled weeds by slashing or chemical spraying.

Education

High School Diploma -

Taos High School
Taos

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Staff supervision
  • Task delegation
  • Conflict resolution
  • POS system operation
  • Order accuracy
  • Buffet setup and takedown
  • Station stocking
  • Strong work ethic

Timeline

Server

Taos Mesa Brewing
05.2024 - 02.2025

Assistant Manager

R&R Sports
04.2024 - Current

Server

Don Fernando De Taos
05.2021 - 08.2022

Dishwasher

Taos Mesa Brewing
05.2021 - 08.2021

Farmer's Helper

Taos Pueblo Red Willow Farm
03.2020 - 11.2020

Ski Technician

Christy Sports
12.2019 - 04.2024

Tribal Government

Taos Pueblo
01.2016 - 12.2016

Soccer Coach

Taos Day School
03.2014 - 05.2014

Tour Guide

Taos Pueblo Tourism
03.2013 - 03.2020

Dishwasher/Busser

Taos Pizza Out Back
12.2012 - 03.2014

Farm Laborer

Taos Pueblo Youth Program
06.2008 - 08.2008

High School Diploma -

Taos High School

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