Alfredo Carrion
Howard Beach,NY
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Consolidated Edison Inc, enhancing customer satisfaction and resolving disputes effectively. My expertise in complaint resolution (hard skill) and mentoring new hires (soft skill) significantly contributed to improving service delivery and process efficiency, fostering a positive service experience. My hope is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I'm hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Consolidated Edison Inc
04.2008 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Sought ways to improve processes and services provided.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
John Adams High School
Ozone Park, NYNo Degree - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Complaint resolution
- Data Entry
- Clerical Support
- Customer Service
- Staff Training
- Complaint Handling
- Follow-up skills
- Conflict Resolution
- Call center experience
- Problem-solving abilities
- Staff education and training
Timeline
Customer Service Representative
Consolidated Edison Inc
04.2008 - Current
High School Diploma -
John Adams High School
No Degree - Business Administration
Borough of Manhattan Community College of The City University of New York