Alfredo Chavira
El Paso,TX
Summary
Proven track record at Southwest Freight Lines, excelling in quick thinking and team collaboration. Mastered dispatch software and route planning, optimizing driver schedules for enhanced productivity. Achieved a notable increase in on-time deliveries and customer satisfaction through effective incident management and clear communication. Demonstrated reliability and organizational skills in high-pressure environments. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
15
15
years of professional experience
Work History
Night Dispatcher
Southwest Freightlines
05.2016 - Current
- Organized detailed records of all nightly activities, including call logs, route changes, and incident reports.
- Handled emergency situations calmly and effectively, providing clear instructions to drivers while contacting necessary authorities as needed.
- Coordinated complex scheduling needs for multiple drivers and routes, optimizing productivity and workload distribution.
- Assisted management in evaluating employee performance by providing feedback on dispatcher strengths and areas for improvement.
- Collaborated closely with other departments to resolve any issues or discrepancies in a timely manner.
- Conducted thorough follow-ups on any reported incidents or accidents involving dispatched vehicles during night shifts.
- Proactively addressed potential conflicts between drivers during their routes by establishing clear lines of communication and expectations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Answered phone calls and responded to customer emails.
- Monitored flow of paperwork and directed information to appropriate departments.
Over the Road Truck Driver
Southwest Freight Lines
05.2009 - 05.2016
- Ensured timely deliveries by maintaining consistent communication with dispatchers and customers.
- Maintained clean driving records by consistently obeying traffic laws, staying alert at all times, and prioritizing safe driving practices throughout every trip.
- Demonstrated professionalism with accurate logbook entries, meeting all reporting requirements for hours of service and equipment conditions.
- Expedited shipping processes by utilizing advanced GPS systems for efficient navigation along complex routes.
- Facilitated successful deliveries under challenging weather conditions using defensive driving skills honed over years of experience navigating diverse terrains nationwide.
- Contributed to accident-free driving records by exercising caution in high-traffic areas and following all safety regulations during road transports.
- Managed paperwork accurately and efficiently, including bills of lading, driver manifests, and expense reports.
- Guaranteed customer satisfaction by delivering shipments in excellent condition and promptly addressing any concerns or issues.
- Enhanced company''s public image by maintaining a clean and professional appearance both personally and with equipment while on the job.
- Minimized downtime due to unforeseen circumstances by effectively adapting plans as needed during long-haul trips.
Education
Associate of Applied Science - Information Technology
Western Technical College
El Paso, TX04.2001
Skills
- Dispatch software
- Route Planning
- Incident Reporting
- Prioritizing calls
- Dispatching procedures
- Data Entry
- Updating logs
- Database updates
- Quick Thinking
- Customer Service
- Attention to Detail
- Multitasking
- Reliability
- Clear Communication
- Organizational Skills
- Team Collaboration
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Night Dispatcher
Southwest Freightlines
05.2016 - Current
Over the Road Truck Driver
Southwest Freight Lines
05.2009 - 05.2016
Associate of Applied Science - Information Technology
Western Technical College
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