Alfredo Garcia Jr.
Laredo
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server/Server Trainer/ Service Professional
Darden Restaurants
Laredo
01.2018 - Current
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Delivered food orders promptly and courteously.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Coached staff members on best practices for optimizing server performance levels.
Bartender/Server
Buffalo Wild Wings
Laredo
01.2013 - 10.2017
- My responsibly as a bartender/server is for the set-up, maintenance and operation of the bar is always running smoothly, while keep it clean at times
- Server takes orders, answers questions about the menu and food, sells the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning
Applebee's Server
RMH Franchise
Laredo
01.2009 - 12.2014
- Server takes orders, answers questions about the menu and food, sells the restaurant's food and drinks, takes payment, communicates orders with the kitchen staff, seats customers, and helps with customer service and cleaning
Assistant Manager
Subway restaurant
Laredo
01.2007 - 01.2011
- Direct staff to ensure that food safety, product preparation, and cleanliness standards are maintained
- Greet and serve customers, prepare their food, maintain food safety and sanitation standards, and handle and process light paperwork
Education
High School Diploma -
United High School
Laredo, TX05-2007
Some College (No Degree) - Business
Laredo Community College
Laredo, TXSkills
- POS terminal operation
- Food safety
- Menu knowledge
- Sales promotion
- Order accuracy
- Cash handling
- Team collaboration
- Employee training
- Conflict resolution
- Task prioritization
- Effective communication
- Time management
- Food delivery
- Ordering procedures
- Check payment processing
- Guest engagement
- Wine service
- Cleanliness standards
- Wine pairing
- Food running
Certification
- TABC Certified
- Food Handler Certification
Timeline
Server/Server Trainer/ Service Professional
Darden Restaurants
01.2018 - Current
Bartender/Server
Buffalo Wild Wings
01.2013 - 10.2017
Applebee's Server
RMH Franchise
01.2009 - 12.2014
Assistant Manager
Subway restaurant
01.2007 - 01.2011
High School Diploma -
United High School
Some College (No Degree) - Business
Laredo Community College