Alfredo VAQUERA
Dams Club
Fort Worth,TX
1
Language
28
years of professional experience
Dynamic Service Manager aT Sams Club with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in employee training and development, I foster strong team leadership and problem-solving skills, ensuring seamless service delivery and timely resolution of guest concerns. Committed to building lasting relationships with members and suppliers alike.
Work History
Service Manager
27 Years 11 Months- Managed member service operations, ensuring consistent support across front desk, reservations, and club amenities.
- Trained staff on service standards, issue resolution, and daily workflow expectations.
- Coordinated schedules to maintain coverage during peak hours and special club events.
- Resolved guest concerns promptly, preserving satisfaction and repeat visitation.
- Maintained accurate records for member requests, complaints, and service follow-up actions.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
Education
High School Diploma
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Reliable and responsible
Critical thinking
Employee training and development
Customer service management
Time management
Languages
Spanish
Full Professional
Timeline
Service Manager
Dams Club
11.1998 - CurrentRead More
JW Nixon
High School Diploma
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