Alfred Patrick Cervantes
La Mirada,CA
Summary
Highly experienced and committed to providing excellent 5-star quality customer service for each guest every time. Reliable Disneylander, offering strong multitasking, problem-solving, and communication skills, as well as strengths in cross-selling Disney Chase Visa products. Successful in giving positive Guest experiences every time driving loyalty and repeat business to the brand. Always flexible with changing business needs.
Overview
13
13
years of professional experience
Work History
DLR Guest Info & Ticket Sales Agent
Walt Disney Travel Company
03.2019 - Current
- Magically assist all guests with useful park and resort information and pro-tips, ticket sales/upgrades, Magic Key Holder questions, dining and other "Things to Do" product information, and system troubleshooting via telephone
- Happily assisted new Cast Members with telephone shadowing providing tried and true techniques and scripts to ensure consistent performance across the new teams.
Warehouse Associate
Amazon LAX5 Sort Center
02.2018 - 03.2019
- Rapidly scanned standard and extra-large heavy packages
- Efficiently sorted standard and extra-large heavy packages to pallets for USPS delivery during peak seasons
Driver's Helper
USPS
12.2016 - 01.2017
- Efficiently deliver high-volume packages daily with care and consideration
- Follow all safety protocols daily
Medical Assistant Externship
Prakash Patel M.D.
03.2016 - 05.2016
- Assist cardiology patients
- Assist back office with EKG
- Vital signs
- Answering phones,
- Appointment scheduling and filing
Lead Sleep Lab and Set-Up Technician
Forward Business Solutions
12.2010 - 08.2013
- Adhere EEG scalp and body electrodes to polysomnography patients
- Administer diagnostic and titration sleep study tests
- Take dental impressions for OAT sleep devices
- Ensure the safety and comfort of patients while sleeping
Education
High School Diploma -
St. Paul High School
Santa Fe Springs, CA05.1983
Skills
- 30 years in Customer Service
- Excellent time management
- Analytical thinking
- Active and empathetic listening
- Problem solving
Accomplishments
2019 Fourth Quarter Bronze Star Performer
2020 First Quarter Platinum Star Performer
2022 Third Quarter Bronze Star Performer
2022 Fourth Quarter Platinum Star Performer
2023 Third Quarter Gold Star Performer
Approximately $500 in Disney Gift Card for Visa Chase referrals
Timeline
DLR Guest Info & Ticket Sales Agent
Walt Disney Travel Company
03.2019 - Current
Warehouse Associate
Amazon LAX5 Sort Center
02.2018 - 03.2019
Driver's Helper
USPS
12.2016 - 01.2017
Medical Assistant Externship
Prakash Patel M.D.
03.2016 - 05.2016
Lead Sleep Lab and Set-Up Technician
Forward Business Solutions
12.2010 - 08.2013
High School Diploma -
St. Paul High School
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