Alfred Wayne Gomez
Inside Sales
Fort Collins,CO
Summary
Dynamic Inside Sales Representative with a proven track record at Black Label Services, excelling in customer relationship management and upselling. Recognized for enhancing customer satisfaction and driving sales through strong product knowledge and attentive service. Committed to fostering lasting client relationships while maintaining an organized and efficient approach to order management.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Black Label Services
Windsor, Colorado
04.2025 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Campus Security Officer
Poudre School District
Fort Collins, CO
08.2022 - 04.2025
- Notified police, fire department and emergency services of on-campus incidents.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Documented safety and security incidents using preset guidelines and methods.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Enforced ongoing and special event parking regulations and issued parking tickets to violators.
- Utilized radio, telephone and [Type] communications equipment to contact other on-campus personnel and external authorities.
- Reduced crime rates on campus through proactive security measures, such as monitoring surveillance footage and implementing access control protocols.
- Monitored school premises to ensure safety and security for students and staff.
- Obtained CPR, First Aid and certifications in preparation for on-campus emergencies.
Customer Service Representative
DXP Enterprises Inc.
Fort Collins, CO
07.2016 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Fort Collins High School
Fort Collins, CO06.1996
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Customer relationship management
- Email and phone etiquette
- Organized and efficient
- Data entry
- Relationship building
- Order management
Timeline
Inside Sales Representative
Black Label Services
04.2025 - Current
Campus Security Officer
Poudre School District
08.2022 - 04.2025
Customer Service Representative
DXP Enterprises Inc.
07.2016 - 03.2019
High School Diploma -
Fort Collins High School
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