Algeria Hart
Orlando,FL
Summary
Dedicated and results driven healthcare professional with experience in case management, sales, insurance coordination and customer service. Skilled in coordinating patient care, prior authorizations building strong client relationships, and delivering solutions that improve outcomes and satisfaction. Seeking to leverage communication, problem solving, and organizational skills to contribute to a patient-focused and growth-oriented healthcare organization.
Overview
15
15
years of professional experience
Work History
Case Manager
Assist RX
Orlando, Fl
06.2024 - 02.2026
- Coordinated patient care plans, ensuring timely access to medications and services.
- Conducted comprehensive assessments to identify patient needs and develop tailored support strategies.
- Collaborated with healthcare providers to facilitate effective communication about patient progress and treatment options.
- Managed case documentation, maintaining accuracy and compliance with regulatory standards.
Outbound Schedule Coordinator
Signify Health
Oklahoma City, OK
05.2023 - 06.2024
- Coordinated scheduling for healthcare providers, optimizing appointments and resource allocation.
- Managed calendar systems, ensuring timely communication of updates to team members.
- Developed process improvements that enhanced scheduling efficiency and reduced conflicts.
- Collaborated with cross-functional teams to streamline patient intake procedures and documentation.
Customer Service Representative
RJ Colbert
Oklahoma City, OK
03.2017 - 05.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new staff on company policies and customer service best practices.
- Implemented process improvements, reducing response time to customer issues.
- Managed escalated complaints, providing effective solutions in high-pressure situations.
Customer Care Specialist
DIRECTV
Orlando, FL
02.2011 - 03.2017
- Streamlined support processes to enhance customer satisfaction and service efficiency.
- Developed policies to increase accuracy and resolution of customer care department.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Maximized customer satisfaction by organizing repairs, replacements and router/ equipment deliveries.
Education
High School Diploma -
Jones High School
Orlando, FLOSU-OKC
Oklahoma City, OKSkills
- Problem-solving
- Active listening
- Organization and multitasking
- Email and telephone etiquette
- Positive attitude
- Case management
- Time management
- Case documentation
Timeline
Case Manager
Assist RX
06.2024 - 02.2026
Outbound Schedule Coordinator
Signify Health
05.2023 - 06.2024
Customer Service Representative
RJ Colbert
03.2017 - 05.2023
Customer Care Specialist
DIRECTV
02.2011 - 03.2017
High School Diploma -
Jones High School
OSU-OKC