Alhaji Dumbuya
Riverview,FL
Summary
Dynamic leader with proven expertise in team management and customer service, honed at Kwik Trip and the Army. Excelled in enhancing team performance and customer satisfaction through effective training and positive engagement. Skilled in Self Motivation and fostering team leadership, achieving significant improvements in service delivery and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Kwik Trip
10.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Axe Throwing Coach
Emagine Entertainment
10.2022 - Current
- Provided support for corporate team building events, enhancing communication and teamwork skills among attendees.
- Coordinated scheduling of leagues and tournaments, effectively managing space allocation within the facility to accommodate all needs.
- Assisted in the recruitment of new members, growing the number of active participants at the facility.
- Established strong relationships with local businesses and organizations, promoting the sport of axe throwing within the community.
- Organized successful tournaments and events, fostering a sense of community among participants.
- Enforced safety protocols during all activities, minimizing risk of injury among participants.
- Promoted a culture of sportsmanship among participants, encouraging positive interactions and mutual respect between throwers.
- Managed inventory of equipment, ensuring proper maintenance and availability for all guests and league members.
- Offered one-on-one coaching sessions for advanced throwers seeking specialized instruction to further refine their skills.
- Developed a comprehensive training program for new throwers, resulting in increased confidence and skill level.
68W Health Care Specialist
Army
02.2021 - Current
- Improved access to mental health resources by collaborating with behavioral health specialists in developing targeted interventions.
- Documented patient encounters accurately, contributing to proper continuity of care across healthcare providers.
- Assisted in surgical procedures, providing essential support to surgeons and ensuring positive patient results.
- Maintained strict adherence to infection control protocols, promoting a safe environment for patients and staff alike.
- Implemented wellness initiatives aimed at increasing physical fitness levels among military personnel, ultimately reducing injury rates.
- Educated service members on preventative health measures, reducing the incidence of illness and injuries during missions.
- Conducted thorough patient interviews and assessments, ensuring accurate diagnoses and treatment plans for optimal recovery.
- Managed inventory of medical supplies and equipment, maintaining optimal levels for mission readiness.
- Facilitated communication between patients, families, and medical staff for a more cohesive healthcare experience.
- Administered critical vaccinations, ensuring the overall health of military personnel during deployments and training exercises.
- Conducted comprehensive health screenings to identify and address potential health risks for military personnel.
- Mentored junior Health Care Specialists, contributing to their professional development and growth within the 68W role.
- Assessed medical conditions of patients in pre-hospital settings.
- Handled patient transfers from one medical facility to another.
- Collaborated with medical doctors and other healthcare professionals.
Education
Bachelor of Science - Allied Health
University Of Tampa
Tampa, FL05.2026
Skills
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Flexible Schedule
- Team Management
- New Hire Training
- Customer Service
Certification
- EMT - Emergency Medical Technician
Timeline
Cashier Team Lead
Kwik Trip
10.2023 - Current
Axe Throwing Coach
Emagine Entertainment
10.2022 - Current
68W Health Care Specialist
Army
02.2021 - Current
Bachelor of Science - Allied Health
University Of Tampa