Alham Jarabaa
Summary
Detail-oriented and results-driven professional with a strong track record in organizational excellence. Proven ability to manage multiple projects simultaneously while ensuring a high level of accuracy. Thrives in fast-paced environments, consistently delivering superior results within established timelines. Skilled in implementing efficient organizational strategies, streamlining processes, and exceeding expectations through strong analytical skills. Confident in contributing to team success with a commitment to precision and efficiency in today's dynamic work landscape.
Overview
4
4
years of professional experience
Work History
Customer Service Analyst
Uline
06.2022 - Current
- Provide reporting, business intelligence and insights on Contact Center operations to inform leadership on business decisions.
- Pull, validate, collate and analyze data from multiple systems, including the Customer Service data warehouse, phone and workforce management systems, AS400 and relational databases.
- Create and execute Microsoft SQL queries or Power BI dashboards for performance, statistical and ad hoc reporting needs.
- Leverage data to deliver analysis, including observations, visuals, charts and graphs.
- Translate data findings into clearly written, actionable recommendations for upper management based on analysis.
Officer Business Performance Consultant
Johnson Financial Group
09.2021 - 06.2022
- Consult with business users to gain understanding of business need / problem, may identify needs of the business through independent analysis.
- Transform data into reliable and actionable information through the production of business and operational reports, emphasizing minimized volume and maximized value.
- Participate in corporate and business line project initiatives, providing data feeds, process analysis and solution recommendations,
- Participate in implementation of internally developed data stores as well as future enhancements.
Business Application Specialist
Johnson Financial Group
12.2020 - 09.2021
- Partners with vendor for fixes, patches, etc.
- Create and maintain system documentation.
- Implement changes following a defined process for system changes and tests business functionality.
- Prepare reports supporting the proposed suggestions / recommendations leveraging existing technologies.
- Conduct training as necessary.
IT Internship
Johnson Financial Group
01.2020 - 12.2020
- Image and reimage desktops / laptops.
- Trouble shoot and resolve Service Desk tickets for JFG Associates.
- Perform shipping / receiving duties.
- Prepare end of life equipment for recycling / disposal.
- Work in Microsoft Office Applications.
Education
Master of Science - Data Science
University of Wisconsin - Parkside
Kenosha, WI05.2025
MBA - Data Analytics
University of Wisconsin - Parkside
Kenosha, WI12.2021
Bachelor of Science - Management Information Systems
University of Wisconsin-Parkside
Kenosha, WI05.2020
Bachelor of Science - Finance
University of Wisconsin - Parkside
Kenosha, WI05.2020
Skills
- Microsoft Office Applications
- Technical Support
- SAP Business Objects
- SQL
- Analytical
- Report Writing
Timeline
Customer Service Analyst
Uline
06.2022 - Current
Officer Business Performance Consultant
Johnson Financial Group
09.2021 - 06.2022
Business Application Specialist
Johnson Financial Group
12.2020 - 09.2021
IT Internship
Johnson Financial Group
01.2020 - 12.2020
Master of Science - Data Science
University of Wisconsin - Parkside
MBA - Data Analytics
University of Wisconsin - Parkside
Bachelor of Science - Management Information Systems
University of Wisconsin-Parkside
Bachelor of Science - Finance
University of Wisconsin - Parkside