Alhussain Altarsha
Alkawthar Center
Glendale,AZ
2
Languages
1
Certification
5
years of professional experience
Detail-oriented Medical Studies student at Arizona State University with a strong academic record and a service-focused background, complemented by hands-on experience in supporting community operations within fast-paced environments. Recognized for exceptional communication skills, empathy, and professionalism, fostering trust with diverse individuals. Bilingual in English and Arabic, bringing valuable strengths in patient interaction, customer service, teamwork, and problem-solving to enhance collaboration and improve outcomes. Committed to leveraging academic knowledge and practical experience to contribute effectively in healthcare settings.
Work History
Customer Service Representative
4 Years 6 Months- Resolved customer inquiries efficiently through phone and email communication.
- Provided product information and support to enhance customer satisfaction.
- Collaborated with team members to improve service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
Bachelor of Science - Medical Studies
- Pre-Med track
- Relevant strengths: medical terminology, patient centered communication, teamwork, and service leadership
- Dean's List [All semesters thus far]
- [New American University - President's Scholarship] Scholarship Recipient
- [4.0] GPA
- [M.E.S.A.] Co-founder
High School Diploma
- Dean's List [All 4 years]
- [4.0] GPA
- Ranked in Top 5% of class
Skills
Patient and visitor communication
Customer service
Empathy and professionalism
Medical terminology
Team collaboration
Leadership
Time management
Problem-solving
Fast-paced adaptability
Bilingual: English and Arabic
Critical thinking
Active listening
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Board Certified Pharmacy Technician Trainee Permit
HONORS & AWARDS
Full-Ride New American President’s Scholarship, Arizona State University, 4.0 GPA throughout high school, High School Diploma, earned on schedule with academic distinction.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Alkawthar Center
02.2022 - CurrentRead More
Arizona State University, West Campus
Bachelor of Science from Medical Studies
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Apollo High School / North Pointe Preparatory
High School Diploma
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