Ali Ahmad
Dearborn,MI
Overview
4
4
years of professional experience
Work History
Servicing Communication Specialist
Rocket Mortgage
06.2023 - Current
- Perform heavy volume of inbound phone duties, including contacting and transferring clients to appropriate parties.
- Assist clients with all servicing related inquirers such as:(Escrow, Assumptions, ROL (release of liability), payoffs).
- Work in fast pace environment.
- Provide technology navigation support .
Senior Client Communication Specialist
Rocket Connections
05.2022 - 06.2023
- Perform heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties, cold calling and setting appointments.
- Pulling team members production updates from BIG/DIALS into real time data.
- Managed over 800 outbound calls per day.
- Respond to all communication urgently, balancing phone calls, emails and chat messages appropriately.
Police Ordinance Officer
Dearborn Police Department
02.2020 - 02.2022
- Answered calls for help from citizens and business owners.
- Issued parking citations and electronic tickets for violations of traffic laws.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Supervised crowds at busy events to prevent injuries and property destruction.
Education
No Degree - Criminal Justice
Wayne State University
Detroit, MIHigh School Diploma -
Fordson High School
Dearborn, MI05.2020
Skills
- Leadership development program (Level Up your Leadership)
- Leading motivational meetings
- Coaching team member production
- Leading huddles
- Reporting skills
- Outlook organization & professional organization
Languages
Arabic
Native or Bilingual
Timeline
Servicing Communication Specialist
Rocket Mortgage
06.2023 - Current
Senior Client Communication Specialist
Rocket Connections
05.2022 - 06.2023
Police Ordinance Officer
Dearborn Police Department
02.2020 - 02.2022
No Degree - Criminal Justice
Wayne State University
High School Diploma -
Fordson High School