Perform heavy volume of inbound phone duties, including contacting and transferring clients to appropriate parties.
Assist clients with all servicing related inquirers such as:(Escrow, Assumptions, ROL (release of liability), payoffs).
Work in fast pace environment.
Provide technology navigation support .
Senior Client Communication Specialist
Rocket Connections
05.2022 - 06.2023
Perform heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties, cold calling and setting appointments.
Pulling team members production updates from BIG/DIALS into real time data.
Managed over 800 outbound calls per day.
Respond to all communication urgently, balancing phone calls, emails and chat messages appropriately.
Police Ordinance Officer
Dearborn Police Department
02.2020 - 02.2022
Answered calls for help from citizens and business owners.
Issued parking citations and electronic tickets for violations of traffic laws.
Gathered necessary information for court appearances and testified as witness under oath in court.
Supervised crowds at busy events to prevent injuries and property destruction.
Education
No Degree - Criminal Justice
Wayne State University
Detroit, MI
High School Diploma -
Fordson High School
Dearborn, MI
05.2020
Skills
Leadership development program (Level Up your Leadership)
Trainer/Program Manager at Rocket Central, Rocket Mortgage Family of CompaniesTrainer/Program Manager at Rocket Central, Rocket Mortgage Family of Companies