Summary
Overview
Work History
Education
Skills
Timeline
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Dionna Wynn

Royal Oak,MI

Summary

Strategic with extensive corporate experience developing and implementing innovative digital, internal and external communication strategies. Presents advanced writing, research, strategic planning and corporate communications skills. Committed to supporting company's initiatives and programs.

Overview

4
4
years of professional experience

Work History

Servicing Communication Specialist

Rocket Mortgage LLC
06.2022 - Current
  • Effectively communicate with clients regarding loan concerns using verbal and written communications methods.
  • Perform in depth research to find solutions to clients questions and concerns.
  • Collaborate with other teams in the company to find solutions using available resources.
  • Used high attention to detail to analyze mortgage loans to provide a one call resolution for clients.

Client Communications Specialist

Rocket Mortgage LLC
09.2021 - 06.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Logged call information and solutions provided into internal database.

Assistant Store Manager of Operations

Bucharest Romanian Bar And Restaurant
12.2019 - 08.2021
  • Assisted in recruiting, hiring and training of team members.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Communicated issues and challenges to corporate leadership, providing possible solutions.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Education

MBA - Human Resources Management

University of Massachusetts Global
Irvine, CA
08.2024

Bachelor of Arts - Psychology

Oakland University
Rochester, MI
05.2021

Skills

  • Problem-Solving
  • Customer Service
  • Research
  • Communication

Timeline

Servicing Communication Specialist

Rocket Mortgage LLC
06.2022 - Current

Client Communications Specialist

Rocket Mortgage LLC
09.2021 - 06.2022

Assistant Store Manager of Operations

Bucharest Romanian Bar And Restaurant
12.2019 - 08.2021

MBA - Human Resources Management

University of Massachusetts Global

Bachelor of Arts - Psychology

Oakland University

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Dionna Wynn