Tamika Williams
Detroit,MI
Summary
Results-driven professional with six years of client-facing experience. Expertise in critical thinking and technology utilization to enhance operational efficiency and streamline workflows, ensuring timely and effective problem resolution.
Overview
8
8
years of professional experience
Work History
Servicing Communication Specialist
Rocket Mortgage LLC
Detroit, MI
08.2021 - 03.2026
- Adaptable and proficient in learning new concepts quickly and efficiently
- Collaborated with team members to streamline processes reducing response time for client issues
- Critical Thinking to breakdown problems and evaluate solutions and make decisions
- 6 years experience in a client facing role
- Excellent communication skills/ Maintained 5 star rating
- Ability to prioritize more than one project at a time
- Proficient in Technology skills
- Understand requirements per the Investor Guidelines
- Work In a sense of urgency
- Have a sound mind in Private Mortgage Insurance, Escrow payments RMS issues. Successor In interest and Release of Liability Amortization Arm loans and also Buy downs
- Handled escalated client's efficiently finding satisfactory solution while turning a potential neg review to a positive testimonial
Final Policy Specialist
Amrock Title
Detroit, MI
11.2019 - 08.2021
- Analyzed policy compliance and regulatory changes to ensure alignment with industry standards.
- Experienced with Title Insurance and closing documentation
- Maintained a strong understanding of State Specific Statutes and Title requirements
- Generate final policies and verifying accuracy prior to distribution
- Granted access to Fidelity systems to work with underwriters
- Coordinate with internal team members to ensure all applicable fees are accurately reflected on settlement documents
- Printed and shipped the policies to client's \
- Tech Savvy and with the ability to learn new systems and tools quickly
Cocktail Server
MotorCity Casino
Detroit, MI
06.2018 - 08.2019
- Delivered exceptional customer service in high volume casino environment
- Managed cash transactions accurately, ensuring proper handling of payments and tips
- Managed cocktail orders efficiently using point-of-sale system to enhance guest satisfaction
- Served Alcoholic Beverages
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Built rapport with regular customers, remembering their preferences and making personalized recommendations.
Fulfillment Associate
Amazon
Hazel Park, MI
09.2018 - 03.2019
- Implemented quality control measures to verify accuracy of outgoing shipments and reduce returns.
- Heavy lifting
- Picked and packed order items.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
Education
High School Diploma -
Jared Finney High School
Detroit, MI06-2000
Skills
- Excellent communication skills
- Multitasking Abilities
- Problem-solving
- Data entry
- Reliability
- Team development
Accomplishments
received a certificate of appreciation in recognition of outstanding and enduring commitment to the client's
Timeline
Servicing Communication Specialist
Rocket Mortgage LLC
08.2021 - 03.2026
Final Policy Specialist
Amrock Title
11.2019 - 08.2021
Fulfillment Associate
Amazon
09.2018 - 03.2019
Cocktail Server
MotorCity Casino
06.2018 - 08.2019
High School Diploma -
Jared Finney High School