Ali Al-Tweej
Dearborn
Summary
Results-oriented supervisor with expertise in customer service, incident response, and team collaboration. Proven ability to enhance operational efficiency and maintain high customer satisfaction levels.
Overview
9
9
years of professional experience
Work History
Supervisor
G2 Secured Staff
Romulus
09.2025 - Current
- Supervised daily operations in airport passenger services environment.
- Coordinated staff schedules to ensure optimal coverage during peak times.
- Trained new employees on safety protocols and service standards.
- Monitored service quality to maintain high customer satisfaction levels.
- Collaborated with management to implement process improvements and efficiencies.
Security Supervisor
Premier Security Solutions Corporation
Flint
04.2021 - 09.2025
- Supervised security personnel to ensure safety and compliance with protocols.
- Conducted regular security audits to identify vulnerabilities and improve procedures.
- Coordinated incident response efforts to manage security breaches or emergencies.
- Developed schedules for security team to optimize coverage across facilities.
- Communicated with law enforcement regarding incidents and investigations as necessary.
- Supervised property entrances and exits and monitored employee safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
Supervisor
Prospect Airport Services
Romulus
07.2018 - 10.2022
- Trained new employees on safety protocols and service standards.
- Supervised daily operations in airport passenger services environment.
- Coordinated staff schedules to ensure optimal coverage during peak times.
- Monitored service quality to maintain high customer satisfaction levels.
- Collaborated with management to implement process improvements and efficiencies.
- Resolved passenger inquiries and complaints with professionalism and care.
- Managed inventory of supplies for operational needs effectively.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
Restaurant Waiter
L.A. Bistro
Dearborn
04.2017 - 12.2019
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted with menu selections and answered questions about food and beverages.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Processed guest orders accurately using point-of-sale systems for billing.
- Adapted to changing customer needs and resolved service-related issues promptly.
- Trained new staff on restaurant policies, procedures, and customer service standards.
Education
Some College (No Degree) - Computer Science
Henry Ford College
Dearborn, MI05-2027
Some College (No Degree) - Computer Science
Wayne State University
Detroit, MI05-2027
High School Diploma -
Edsel Ford High School
Dearborn, MI05-2022
Skills
- Data analysis
- Technical support
- Customer service
- Project management
- Team collaboration
- Incident response
- Communication skills
- Site visits
- Firearms training
- FLUENT IN Arabic
Languages
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
G2 Secured Staff
09.2025 - Current
Security Supervisor
Premier Security Solutions Corporation
04.2021 - 09.2025
Supervisor
Prospect Airport Services
07.2018 - 10.2022
Restaurant Waiter
L.A. Bistro
04.2017 - 12.2019
Some College (No Degree) - Computer Science
Henry Ford College
Some College (No Degree) - Computer Science
Wayne State University
High School Diploma -
Edsel Ford High School